Herlong Ford

F150 purchase The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be installed the following week by a 3rd party vendor. The next week when I was trying to arrange the drop-off of my truck I learned that my salesman was on vacation and nobody knew what I was talking about. It was finally determined that there was a parts issue requiring rescheduling into the next week. The next week when I came to drop my truck off once again it was a surprise to almost everyone. It took forever to get a loaner and get on my way and the loaner had a low gas warning message. My truck was supposed to be ready for pickup the next day. When I called once again nobody knew anything about what was going on with my truck. As it turned out it wasn't ready for me to pickup until Friday afternoon after dropping it off on Monday. When I went to pick it up it did not have the 7 pin connector for my trailer connection- even though I had been called at home by the vendor to find out what I wanted for a connector. Nobody "owned" this whole process. The service folks kept telling me that they didn't have anything to do with it, that it was sales. There was no turnover for the guy going on vacation. Oh, social distancing and masks were not in evidence until the day I picked up my truck after the work was done and even then not very well. More

Friendly Folks and Quality Service Bought a couple of cars from them and had serviced. Always friendly and professional. Fixed our car while we were out of town and kept us informed on Bought a couple of cars from them and had serviced. Always friendly and professional. Fixed our car while we were out of town and kept us informed on progress while we were gone. More

We had already purchased a truck last year so we decided to trade our car in for a new to us 2019 Ford Escape. We dealt with Stephanie, Jim and Jaime Thanks for your help. to trade our car in for a new to us 2019 Ford Escape. We dealt with Stephanie, Jim and Jaime Thanks for your help. More

It was a wonderful experience. I wished the detailing inside the car was better. Overall, great people and place to get a vehicle. Thank you. inside the car was better. Overall, great people and place to get a vehicle. Thank you. More

My husband and I worked with Stephanie and it was a such a pleasant experience! This was huge for me as I was very apprehensive about the whole car buying experience! We had been looking for over two weeks a pleasant experience! This was huge for me as I was very apprehensive about the whole car buying experience! We had been looking for over two weeks and we found exactly what we wanted at Herlong Ford. Stephanie took it from there and we purchased our vehicle the same day. Between Stephanie, Richard( I needed him to teach me all the high tech stuff, he’s amazing) and Jamie, they took care of every detail necessary from the very beginning to when we drove my new vehicle home. It was the best car buying experience I have ever had! The entire staff at Herlong Ford treated us like family and were never pushy. Between Stephanie and Jamie they even helped us find every rebate we were eligible for. I was totally dreading the process because we have used only one other dealer and it was just not the best experience! My husband and I will definitely go back to Herlong for our next purchase! Thank you to all for getting me into my new vehicle! More

It was easy to get there and find what I liked! The car was in great condition. Stephanie was VERY helpful. I would recommend her from now on! was in great condition. Stephanie was VERY helpful. I would recommend her from now on! More