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Highland Park Ford Lincoln

Highland Park, IL

5.0
133 Reviews
You are sure to find what you are looking for in our large inventory of new Ford and Lincoln vehicles or from our impressive selection of used vehicles. We make purchasing your car, truck, van or SUV easy with our Finance department that will make sure you purchase the best leased or purchased vehicle to fit your needs. Besides from our sales department, our dealership offers a top notch service department that will make sure your vehicle keeps running for years to come. We offer Ford Manufactured car parts, Quick lane Service, Knowledgeable Repair Service and friendly staff all under one roof.
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1333 Park Avenue West

Highland Park, IL

60035

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Showing 133 reviews

January 31, 2020

Best Dealer You can never go wrong with a purchase from Highland Park Ford & Lincoln. My family has purchased new and used vehicles from this dealership. The pr More

by J Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Price and Jesse Morzy
January 28, 2020

Worst Service Department I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service departm More

by wsteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ignored
Jan 28, 2020 -

Highland Park Ford Lincoln responded

Dear Clyde Steele, Thank you for your feedback- although we always pride ourselves on our customer service, it seems this time we were not able to please. I do apologize for this situation. It seems that you may have mistaken additional employees in the Service area as Advisors. In reality, we only had 2 Advisors working at the time of your service. Unfortunately, we do speak to people as they arrive and sometimes in the morning, we can get very busy - depending on people's needs and questions they have. I can assure you; our Advisors do not pretend to be busy as Service Advisors genuinely have a lot to juggle. We would love the opportunity to speak with you regarding this situation to understand further details that may have occurred. Please call our Client Relations Department at 847-433-7200 or please leave the best number to reach you at and we would be happy to call back.

December 23, 2019

When I bought the vehicle the door panel light was not working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn' More

by Jerrycamp50
Recommend Dealer
No
Employees Worked With
Don't know
December 19, 2019

You dropped the ball this time! I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wa More

by craigsirles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two gentlemen at the service counter, both of whom were very nice.
December 17, 2019

Some of My 2019 MKT problems solved by visiting them Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people More

by usralimo
Recommend Dealer
Yes
Employees Worked With
Service guy name Steve by the counter service down to earth especially with old people very good man
December 13, 2019

Friendly and professional staff. Work done well. i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most im More

by Ricky Glickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto
December 13, 2019

Friendly and efficient service I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husban More

by Christof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Dimitroff
December 12, 2019

lease of 2020 ford expedition excellent customer service friendly staff the salesman took his time to go over all the details on my new ford expedition i will gladly continue to b More

by hymie1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gary umansky AKA chip
December 10, 2019

I arrived at highland park Lincoln dealership About 4:30p.m. in 35 minutes I was done buying the lincoln aviator,its alot easier when you're dealing with hughley trained professionals,everything was p More

by Markyounes001
Recommend Dealer
Yes
Employees Worked With
Matt price
December 04, 2019

Fast, Smooth, Friendly & Professional I have been dealing with the Price Family for many years and each time they top the level of service and value from the prior visit. Everyone of my F More

by Deano@1429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Jessie
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