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Gavino Mora

Overview Reviews (47)

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Gavino Mora

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

47 Reviews

Overview Reviews (47)

4.7

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Gavino Mora

June 29, 2026

Dealership Rating

Employee Rating

This dealership has the most responsive customer service of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the boa of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the board.👍🏻 More

by mstark0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella

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Jun 30, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2026

Dealership Rating

Employee Rating

Good service Gavino Mora is so nice ? ?! Everyone! They did a great job ! I'm so happy thanks ?? ?! Everyone! They did a great job ! I'm so happy thanks ?? More

by ELISABETHARELLANES556

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gavino Mora

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Jun 21, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2026

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Employee Rating

Everything was done timely manner. Service is always done very well and in a timely manner. Everyone is very polite. Service is always done very well and in a timely manner. Everyone is very polite. More

by jwb5004

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gavino Mora

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Jun 16, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2026

Dealership Rating

Employee Rating

Requested full synthetic oil at least 3 times, and a 5 tire rotation at least once. Instead got synthetic blend oil and only rotated the 4 tired on my Bronco. tire rotation at least once. Instead got synthetic blend oil and only rotated the 4 tired on my Bronco. More

by tristarpilot

Verified Customer

Service Price Transparency

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Service Time

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Jun 12, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Highland Park Ford. Please contact Chris Fanella in our Service Department at (847) 433-7200.

June 09, 2026

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Employee Rating

Chris and his team did a great job with my brake job. Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! More

by CHRISTIANLUIS7398

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella

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Jun 11, 2026 -

Highland Park Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 07, 2026

Dealership Rating

Employee Rating

Very professional and courteous. Service was done very timely. Called mat expected time and checkout easy Service was done very timely. Called mat expected time and checkout easy More

by DOYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 07, 2026

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Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process ,very knowledgeable people and speedy pick up process More

by Friedmanneil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

June 05, 2026

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Employee Rating

Staff all were very helpful and explained the repair they made in great detail. Thanks made in great detail. Thanks More

by SULLYWZZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 06, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 30, 2026

Dealership Rating

Employee Rating

Nice people very fast service,I will recommend to everyone I know. Thanks for being so helpful everyone I know. Thanks for being so helpful More

by MURWANA.BALLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Jun 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 23, 2026

Dealership Rating

Employee Rating

Amazing. Explained everything. And most of all, fair pricing and honesty. Chris is the man! Explained everything. And most of all, fair pricing and honesty. Chris is the man! More

by MBELDEN23

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gavino Mora

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May 24, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.