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Michael Hedrick

Overview Reviews (136)

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Michael Hedrick

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

136 Reviews

Overview Reviews (136)

4.7

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Michael Hedrick

May 13, 2026

Dealership Rating

Employee Rating

I like highland park lincoln they take care the customer well. Thank you for the great service. well. Thank you for the great service. More

by Kaleel Saheed

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi Kaleel, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

April 24, 2026

Dealership Rating

Employee Rating

Mike in service also Mike in parts department are my favorite people, they always treat me very nice they have great personalities and very knowledgeable favorite people, they always treat me very nice they have great personalities and very knowledgeable More

by Premier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2026

Dealership Rating

Employee Rating

Great place to go for buying and servicing my car. Excellent, friendly,experience service department and pricing is great too. Excellent, friendly,experience service department and pricing is great too. More

by hbutl6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora , Michael in parts department was very helpful 👌🏾

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 11, 2026

Dealership Rating

Employee Rating

Great service experience. Mike Hendrick kept me informed of the progress. High quality professional service at a fair price. Excellent Value Mike Hendrick kept me informed of the progress. High quality professional service at a fair price. Excellent Value More

by skelskey

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 14, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2026

Dealership Rating

Employee Rating

I really appreciate Michael's transparent no sales attitude. I trust that what he says is what he means. attitude. I trust that what he says is what he means. More

by JSCOTT358

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 13, 2026 -

Highland Park Ford Lincoln responded

Hi, we really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

April 06, 2026

Dealership Rating

Employee Rating

The guys are very professional and do a good job. My only complaint is always the same thing...when I get my vehicle back there are greasy fingerprints on my vehicle and I have weather tech floor lin My only complaint is always the same thing...when I get my vehicle back there are greasy fingerprints on my vehicle and I have weather tech floor liners to protect the carpet BUT whichever technician works on my vehicle always seem to put there dirty shoes/boots on the carpet not covered by the floor liners ??other than that highland park Ford is better than most! More

by STEVE@STRONGPRIVATECAR.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 11, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 433-7200.

April 05, 2026

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Employee Rating

service and service director was good. Things were explained in a professional manner and taken care properly. Overall very satisfactory. Things were explained in a professional manner and taken care properly. Overall very satisfactory. More

by ANWARHAQ5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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Apr 09, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

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Employee Rating

The best service all around, from the start of the phone call to the pick up call to the pick up More

by CHIDOC5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Apr 03, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2026

Dealership Rating

Employee Rating

You did a great job in a timely manner, I was able to get back on the road in no time, friendly service. I did not have to wait. The job was done right with no issues. back on the road in no time, friendly service. I did not have to wait. The job was done right with no issues. More

by LATIFTEMIZ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 01, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 24, 2026

Dealership Rating

Employee Rating

Well communicated with me thru service. My car was delivered as promised. Everyone involved was kind and professional My car was delivered as promised. Everyone involved was kind and professional More

by gaccattato

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Mar 27, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!