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Michael Hedrick

Overview Reviews (140)

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Michael Hedrick

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

140 Reviews

Overview Reviews (140)

4.8

140 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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140 Reviews of Michael Hedrick

June 07, 2026

Dealership Rating

Employee Rating

Very professional and courteous. Service was done very timely. Called mat expected time and checkout easy Service was done very timely. Called mat expected time and checkout easy More

by DOYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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June 07, 2026

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Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process ,very knowledgeable people and speedy pick up process More

by Friedmanneil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora

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June 02, 2026

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Employee Rating

Mike Hedrick went above and beyond to finish my AC repairs. He worked successfully through difficult communications created by Carshield. repairs. He worked successfully through difficult communications created by Carshield. More

by MOE7422

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jun 05, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

May 30, 2026

Dealership Rating

Employee Rating

Nice people very fast service,I will recommend to everyone I know. Thanks for being so helpful everyone I know. Thanks for being so helpful More

by MURWANA.BALLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Jun 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2026

Dealership Rating

Employee Rating

I like highland park lincoln they take care the customer well. Thank you for the great service. well. Thank you for the great service. More

by Kaleel Saheed

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi Kaleel, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

April 24, 2026

Dealership Rating

Employee Rating

Mike in service also Mike in parts department are my favorite people, they always treat me very nice they have great personalities and very knowledgeable favorite people, they always treat me very nice they have great personalities and very knowledgeable More

by Premier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 23, 2026

Dealership Rating

Employee Rating

Great place to go for buying and servicing my car. Excellent, friendly,experience service department and pricing is great too. Excellent, friendly,experience service department and pricing is great too. More

by hbutl6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella, Gavino Mora , Michael in parts department was very helpful 👌🏾

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 11, 2026

Dealership Rating

Employee Rating

Great service experience. Mike Hendrick kept me informed of the progress. High quality professional service at a fair price. Excellent Value Mike Hendrick kept me informed of the progress. High quality professional service at a fair price. Excellent Value More

by skelskey

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 14, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2026

Dealership Rating

Employee Rating

I really appreciate Michael's transparent no sales attitude. I trust that what he says is what he means. attitude. I trust that what he says is what he means. More

by JSCOTT358

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 13, 2026 -

Highland Park Ford Lincoln responded

Hi, we really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

April 06, 2026

Dealership Rating

Employee Rating

The guys are very professional and do a good job. My only complaint is always the same thing...when I get my vehicle back there are greasy fingerprints on my vehicle and I have weather tech floor lin My only complaint is always the same thing...when I get my vehicle back there are greasy fingerprints on my vehicle and I have weather tech floor liners to protect the carpet BUT whichever technician works on my vehicle always seem to put there dirty shoes/boots on the carpet not covered by the floor liners ??other than that highland park Ford is better than most! More

by STEVE@STRONGPRIVATECAR.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Apr 11, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 433-7200.