Highland Park Ford Lincoln - Service Center
Highland Park, IL
69 Reviews of Highland Park Ford Lincoln - Service Center
Worst Service Department I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service departm I scheduled a 9AM service appointment because my Engine Light went back on after 1 day it was supposedly fixed. When I arrived to the service department, no one acknowledged me. I waited half an hour, standing in front of 4 workers and no one would assist me. I finally had to take my car without anyone asking me if I needed anything. Awful customer service in that department. They all pretended to be busy. More
When I bought the vehicle the door panel light was not working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn' working. The problem was not fixed. I also had a jerk in the shift that they say couldn't be found. I left the car for almost two weeks and couldn't work because it's a Livery vehicle. More
You dropped the ball this time! I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wa I brought my 2012 Fusion Hybrid in for the airbag replacement, and the job was done promptly. But on the way home I noticed that the heater/AC fan wasn't working (it had been working when I dropped my car off for the airbag work). I called Highland Park Ford and explained the problem, and the service rep said that it was possible that the fan motor was not reconnected when the airbag work was done. So I had to make a second trip (I live nearly 20 miles from HP Ford) without any heat or defrosting, and the temperature was in the teens. They quickly fixed the problem, which was the mechanic failed to reconnect the fan motor. It was done free of charge, plus they washed my car, but this should not happen. I've always had good experiences with HP Ford's service department, but they dropped the ball this time. More
Some of My 2019 MKT problems solved by visiting them Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people Some of My 2019 MKT problems solved by visiting them Steve I I don't know how to thank you good hospitality with old people More
Friendly and professional staff. Work done well. i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most im i have been a customer here for about 20 years. Over a dozen cars between me and my family. At every visit I am always treated as if I was the most important client. The service department is efficient and professional. I have gotten loaner cars and the work is always done on time and as quoted. I highly recommend Highland Park Ford/Lincoln. More
Friendly and efficient service I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husban I utilized the Quick Lane service for my 2018 Ford Edge. I was in and out in an hour with all service completed at a very reasonable cost. My husband and I have purchased two cars from the dealership in the last few years and would definitely return. More
Great Communication This is the only dealership I trust to work on my car. They are great. Danny always lets me know what is going on and is on top of it. This is the only dealership I trust to work on my car. They are great. Danny always lets me know what is going on and is on top of it. More
Great service at a reasonable cost! Highland Park Ford and Lincoln offer maintenance and repair work at reasonable price. Anyone who owns a foreign car knows how much they charge for rep Highland Park Ford and Lincoln offer maintenance and repair work at reasonable price. Anyone who owns a foreign car knows how much they charge for repair and maintenance. The service there is very professional and they work very hard to make sure you are completely satisfied. More