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Mike Laufer

Overview Reviews (23)

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Mike Laufer

Parts Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

23 Reviews

Overview Reviews (23)

4.7

23 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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23 Reviews of Mike Laufer

June 17, 2026

Dealership Rating

Employee Rating

good service--car wash-rotate tires clean floor mats--i only have my car servied at Highland Park only have my car servied at Highland Park More

by BARBSYLVAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jun 18, 2026 -

Highland Park Ford Lincoln responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2026

Dealership Rating

Employee Rating

Chris and his team did a great job with my brake job. Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! Chris ensured that I received top-service for a great price. I really appreciate that he had the interior detailed! More

by CHRISTIANLUIS7398

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 11, 2026 -

Highland Park Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 07, 2026

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Employee Rating

Prompt attention from the service writers to the tech’s ,very knowledgeable people and speedy pick up process ,very knowledgeable people and speedy pick up process More

by Friedmanneil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Jun 08, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 02, 2026

Dealership Rating

Employee Rating

Very frustrating for ‘no appt drive thru’ service… ever works and the dealership refuses to schedule appt for small things so always long wait works and the dealership refuses to schedule appt for small things so always long wait More

by CAPLANM648

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chris Fanella

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April 23, 2026

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Employee Rating

Great place to go for buying and servicing my car. Excellent, friendly,experience service department and pricing is great too. Excellent, friendly,experience service department and pricing is great too. More

by hbutl6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora , Michael in parts department was very helpful 👌🏾

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Apr 27, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2026

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Employee Rating

service and service director was good. Things were explained in a professional manner and taken care properly. Overall very satisfactory. Things were explained in a professional manner and taken care properly. Overall very satisfactory. More

by ANWARHAQ5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Apr 09, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2026

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Employee Rating

Thank you High land Park Ford Dealer, we'll always prefer this location over any others. this location over any others. More

by AP15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Mar 19, 2026 -

Highland Park Ford Lincoln responded

Hi, we are thrilled to hear that our dealership has become your preferred choice! Our team at Highland Park Ford is dedicated to providing excellent service every time you visit. Thank you for your loyalty and support.

February 13, 2026

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Employee Rating

Always number #1 Work done on time in good hand with professional technical team members. professional technical team members. More

by Zahid Syeed

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Feb 17, 2026 -

Highland Park Ford Lincoln responded

Hi Zahid, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2026

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Employee Rating

All went well and so everything was good. I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block More

by ARLENEBLOCK964

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 27, 2025

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Employee Rating

Great service, knowledgeable mechanics and excellent communication, thank you all, great job keep it going communication, thank you all, great job keep it going More

by IMINKOV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Dec 29, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!