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Highland Park Ford Lincoln - Service Center

Highland Park, IL

4.5
144 Reviews

144 Reviews of Highland Park Ford Lincoln - Service Center

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August 02, 2025

Open getting my Ford escape service since 2016 here and this is the worst experience I ever had. I am not going back. Unfortunately, the service level was not what I expected from Highland Park Ford it’s More

by MGDEBAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The cashier was horrible
August 02, 2025

Great people ! Very friendly and they know what they're doing !! I recommend them highly More

by nannagabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Highland Park Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 01, 2025

Outstanding service by adviser Frank and he is very cooperative and sincere and show me all aspects of repair and diagnostic action and outcome of the repair More

by suniya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Pamimtuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

August 01, 2025

Rocky at the service desk was excellent. He was so patient with the man ahead of me that was annoyed there was a wait. He was super helpful and my car was ready 20 minutes before his estimat More

by Lmschulman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Aug 03, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

August 01, 2025

Always be there for you when you need them most with your car. With good customer service More

by sulaiman.salawudeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 01, 2025

They fit me in for several items when I didn’t have an appointment. I misunderstood the fast lane. More

by JNCARLSON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

July 31, 2025

In my view about the dealer, the service was very well and the hospitality’ including fast maintenance time. I heard that many Lincoln aviators have transmission problems. I would like to heart from this More

by beerdhige@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Pamimtuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Laufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thanks again for your business! Take care!

July 31, 2025

Excellent service prompt respond can't complain. Service was on time the advisor was definitely respectful and so the mechanic More

by PRIMETIMELIMOUSINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

July 29, 2025

Service done a timely fashion. Very friendly and knowledgeable service writer. I will recommend them to everyone. More

by Ednsam41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Pamimtuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 29, 2025

Very happy with Michael costumer service! He called me and explained to me what was wrong with the car More

by mayrad63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

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