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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,082 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,082 reviews
June 30, 2021
This review is for the service department only. My son took his car to have the rear speakers replaced. When he dropped it off the person receiving the car heard the issue. He had an appointment for last took his car to have the rear speakers replaced. When he dropped it off the person receiving the car heard the issue. He had an appointment for last Friday at 8:30. I was driving back to work from lunch around 12:15pm and saw his car, figuring he had gotten it back I texted him to ask him to run a errand for me, and he told me the car was till at the dealer. Well at 12:50 I found his car still at a house (driven by a Hill Kelly employee) and so he called and asked. First they gave him some story that the tech needed to go get a cable from his house so he took it home (it was at his house for over 35 minutes). When he later went to pick it up (still not fixed) he was told they didn’t know why the tech took it home but gave no attempt to resolve that issue at all. Even speaking to the service manager we have gotten no where. I emailed the general manager this past Monday morning and still no response. More
by Rheitman7
Employees Worked With
DJ Hutton
June 27, 2021
With the exception of very select individuals Miles Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix thi Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix things that should have been taken care of initially there's a big problem...total lack of communication being the main issue also rude people and just not professional in any way More
by Palmerr639
Employees Worked With
Other Employees :
Matt Dorriety, Matt Norwood, Rafael Lopez, Beth Campbell
June 19, 2021
Jeep’s working great. They have a very skilled engine mechanic and Brian is a great service rep. All repairs and services were done in a very professional manner. mechanic and Brian is a great service rep. All repairs and services were done in a very professional manner. More
by Tim
Employees Worked With
Brian Chicco
June 18, 2021
Brian Chicco kept me well informed about the status of my vehicle. He was very polite and professional. Although there was an issue with obtaining the part for my new vehicle , I felt that I was a priority vehicle. He was very polite and professional. Although there was an issue with obtaining the part for my new vehicle , I felt that I was a priority. More
by gaalligood
Employees Worked With
Brian Chicco
June 10, 2021
Mason was great to work with. He made the process quick and easy. He alsomade the experience comfortable and enjoyable. it was by far the easiest car buying (leasing) process I’ve ever had. and easy. He alsomade the experience comfortable and enjoyable. it was by far the easiest car buying (leasing) process I’ve ever had. More
by Stephenogden81
Employees Worked With
Mason Donahoo
June 10, 2021
I was able to order the wrangler 4xe that I wanted. It came in earlier than expected and has exceeded my expectations. Ralph was great at keeping me updated as the vehicle was being shipped. Well done! came in earlier than expected and has exceeded my expectations. Ralph was great at keeping me updated as the vehicle was being shipped. Well done! More
by chadcallahan8878
Employees Worked With
Ralph Feltman
June 10, 2021
Truly outstanding service from beginning to end. Very efficient at what they do. I would absolutely bring my vehicle to Hilly-Kelly Dodge again with3 question. efficient at what they do. I would absolutely bring my vehicle to Hilly-Kelly Dodge again with3 question. More
by Hurkie1
Employees Worked With
