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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,080 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,080 reviews
September 07, 2019
Everything O.K. until you have a problem. Hill-Kelly agreed to pay for a hitch & wiring. Which they did. BUT the mechanic installed the wrong wiring for my trailer. I did not realize that it w Hill-Kelly agreed to pay for a hitch & wiring. Which they did. BUT the mechanic installed the wrong wiring for my trailer. I did not realize that it was wrong until I went to hook up my trailer 4 weeks later and saw that I could not hook up my lighting. Hence, no break lights, no turn signals. Unable to move my trailer, I called Hill-Kelly and they laid the blame on me. Saying that i should have said something the day it was installed. (I didn't know that it was wrong for 4 weeks). I feel used and very irritated that a multi million dollar dealership refused to make this right. Geezz, it''s only a wiring adapter people. I am now going to have to pay for their mistake out of my pocket. I am a disabled veteran on a limited income and can ill afford this. However, I will GLADLY do it on my own in order to preserve my integrity. Something they know nothing about.. Shy away from these guy's. More
by sobercox
Employees Worked With
Sarah Shiveley
August 24, 2019
Terrible and very unprofessional All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on i All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on it and I brought it in but calls the lights when you hook up the boat trailer to it all the tail lights were not coming home I was told the first day by the service center that there was nothing wrong with the truck but that I needed to bring the trailer back with it so they could diagnose the problem then proceeded to bring the truck back the next day with the trailer and was told again that there was nothing wrong with the truck but it was the wiring on my trailer so I drove over to the dealership and my brand new 2019 Chevrolet work truck and hook the trailer to it yet and the lights on the trailer worked at then got one of the 2019 dodge ram’s off of their lot and hooked to the trailer and the lights work and was still told that there was nothing wrong with my truck when the trailer lights didn’t work with it that it was a trailer wiring problem when I asked why it worked with two and not mine I was told by the service manager that I was wasting their time and not to bring my brand new truck back to them anymore that they refused to fix it More
by Troybay
Employees Worked With
August 18, 2019
Buyer beware If I could give this dealer and the general sales manager Kevin Bragg negative stars, I would. I purchased a "certified used vehicle" from them over a If I could give this dealer and the general sales manager Kevin Bragg negative stars, I would. I purchased a "certified used vehicle" from them over a month ago, of that time I've had physical possession of it for 4 days. I've driven it off the lot 3 times and returned it to the service department 3 times, with the last time needing it to be towed in. When trying to discuss other options, and feeling like we were not offered a fair deal, the sales manager ripped up papers in front of us and walked away with an attitude. More
by B.S2019
Employees Worked With
Kevin Bragg
August 18, 2019
Quick and Easy We brought our van in for service not knowing there were several underlying issues. Mike was candid with us and presented several options for us. Wond We brought our van in for service not knowing there were several underlying issues. Mike was candid with us and presented several options for us. Wonderful buying experience. I highly recommend Mike and his colleague Thed as outstanding representatives of this dealership. More
by nita
August 18, 2019
Mike Glover Best ever experience in buying a car ever Mike Glover was the most helpful and pleasant highly recommend he understood we had our grandsons with us an Best ever experience in buying a car ever Mike Glover was the most helpful and pleasant highly recommend he understood we had our grandsons with us and made it easy and quick as possible. Thank you Hill-Kelly Dodge More
by Rabbenick
Employees Worked With
Anna Sims, Mike Glover
August 11, 2019
Good job Just bought a car from your dealership from mike, appreciate the hard work in getting me the car, did all he had to do to get the job done, appreciate Just bought a car from your dealership from mike, appreciate the hard work in getting me the car, did all he had to do to get the job done, appreciate it More
by Kjones
Employees Worked With
Mike Glover
August 10, 2019
Overall fantastic experience I drove to your dealership from Panama City because I saw a vehicle on your website that I wanted to come look at. Mike Glover was my salesmen. Afte I drove to your dealership from Panama City because I saw a vehicle on your website that I wanted to come look at. Mike Glover was my salesmen. After looking over the Ram truck that I originally came to look at, I decided I did not want that vehicle and ask Mike if he had anything else available. After just a few short minutes At his computer, he was able to find the exact Ram that I was looking for. I’ve purchased a lot of vehicles in my day and must say that this purchase was by far the representation of what a dealership and salesman should be. I’m so glad I drove the extra miles to visit your dealership. Great job Mike!! More
by Ramtruckguy
Employees Worked With
Mike Glover
August 10, 2019
Customer Service Honored all agreed terms such as repainting faded areas, excellent detailing of interior, replacing damaged wipers and servicing for recalled parts. V Honored all agreed terms such as repainting faded areas, excellent detailing of interior, replacing damaged wipers and servicing for recalled parts. Vehicle was driven to my home 2 hours away with keys and papers handed to me personally after a satisfied personal inspection of the vehicle. More than pleased with customer service. More
by Smiling Customer
Employees Worked With
Mike Glover
August 08, 2019
Mike Glover was a great salesman Mike was very patient, honest and knowledgeable . Mike got us a very good deal without any hassle and treated us with respect. Would highly recommend Mike was very patient, honest and knowledgeable . Mike got us a very good deal without any hassle and treated us with respect. Would highly recommend Mike Glover to anyone looking for a new car More
by Richardborgers
Employees Worked With
Anna Sims, Mike Glover
August 05, 2019
Exceptional Had the oil and filter changed in my car. It was done well and expeditiously. I was pleased with how quickly my service was rendered. Had the oil and filter changed in my car. It was done well and expeditiously. I was pleased with how quickly my service was rendered. More
by Ms. D
Employees Worked With
David Del Regato
