Hill-Kelly Dodge Chrysler Jeep Ram

Excellent Service - 5 Stars! Judy McDowell is great - friendly, helpful, and knowledgeable! All requested work done successfully! We will be back in the future for ser - 5 Stars! Judy McDowell is great - friendly, helpful, and knowledgeable! All requested work done successfully! We will be back in the future for services.. More

Service and maintenance From start to finish Judy was very informative of what was going on with the service of my Ram 1500. I was also very impressed with a follow up call 3 From start to finish Judy was very informative of what was going on with the service of my Ram 1500. I was also very impressed with a follow up call 3 days later to check on my vehicle. Overall a very good experience. More

Judy McDowell to the rescue! We were on a 3-month long camping trip towing a travel trailer when we had a drive shaft problem with our Dodge Durango. We made it to the Hill-Kelly We were on a 3-month long camping trip towing a travel trailer when we had a drive shaft problem with our Dodge Durango. We made it to the Hill-Kelly dealership and were very glad that Judy McDowell was our Service Representative. Even though they were fully booked, she was able to have our vehicle looked at, ordered the parts needed, and got us back on the road. We did have to rent a car and extend our campground stay, but I'm hoping Chrysler will reimburse us for the car rental since this was a warranty repair. Judy kept us informed about the progress of the repair (which took several days) and even called us to see how the car was performing after the repair. The car is running great and we are on the road again! Thank you! More

Recalls They were awesome in getting me in quickly for my recalls- and Judy did her best to help me with other questions I had on my new to me Ram- Will be They were awesome in getting me in quickly for my recalls- and Judy did her best to help me with other questions I had on my new to me Ram- Will be back in for warranty work soon. More

Mr Rusty from Felix Thank you for your help and efforts in helping me with my brand new truck was very Happy with your sale and for careing as well thanks Thank you for your help and efforts in helping me with my brand new truck was very Happy with your sale and for careing as well thanks More

Truck Sales I want to think your sales man Deon for a very pleasant experience.H e is a top notch sells guy who is very thought full and caring he answered all my I want to think your sales man Deon for a very pleasant experience.H e is a top notch sells guy who is very thought full and caring he answered all my questions and did everything i asked of him.Because of him i well bye all my cars from Hill Kelly and so well my family from now on. Thanks so much Randall More

OUTSTANDING SERVICE REP On 7 December 2018, I took my 2016 Dodge Ram P/U in for service at Hill-Kelly Dodge. I was met by my service rep David. He started with telling me w On 7 December 2018, I took my 2016 Dodge Ram P/U in for service at Hill-Kelly Dodge. I was met by my service rep David. He started with telling me what they were going to do to my vehicle, how long they would need the vehicle and any other services that I might be interested in. He offered to have a vehicle take me wherever I needed to go and pick me up when my vehicle was ready. I had a ride so I declined. He kept me updated on the status throughout the day. He called me when my vehicle was ready and again offered to send a vehicle to pick me up. He again went over everything that was completed on my vehicle that day, he even introduced me to the tech that worked on my vehicle to answer any questions that I might have had. David then noticed a damaged window trim on my truck that I had assumed wasn't covered under any warranty. He assured me that it was and that it would be taken care of on the next visit. David did everything he could to make my experience at the dealership pleasant. He totally surpassed my expectations of service. Job well done! Appreciate the professionalism and the extra mile. Nice job Hill-Kelly Dodge. More

Deceptive sales practices Hill-Kelly Manager decided what the best offer for me was when purchasing a vehicle without disclosing all of the available offers and incentives, Th Hill-Kelly Manager decided what the best offer for me was when purchasing a vehicle without disclosing all of the available offers and incentives, The sales price of the vehicle was never disclosed to me prior to any incentives being applied to the price. This is an extremely deceptive practice on Hill-Kelly behalf. I would call it fraud. At the time when this vehicle was purchased, Chrysler Capital was offering several finance offers, including one of 0% for sixty months plus $1000, which I would have selected as it would have saved me $2399.85 over the term of the loan. Hill-Kelly Manager decided that the best offer for me was $3000 rebate, which should have been the minimum amount taken off the sticker price of $43,090. This is how low Hill-Kelly would go to deceive the buyer. I'm sure it's their way of conducting daily business. This dealer has a preferred financing partner, Pen Air Federal Credit Union who gives them a percentage of every loan that is sent their way. STAY AWAY FROM Hill-Kelly Dodge, and remember this'BE AWARE OF FRAUD AT HILL KELLY DODGE'. More

Just when you thought it couldn't get worse I recently provided a very lengthy review of this dealership and all the issues. At the time they had my for yet another 2 weeks and still didn't have I recently provided a very lengthy review of this dealership and all the issues. At the time they had my for yet another 2 weeks and still didn't have the work completed. After another week, they said come pick it up. When my husband picked it up, it was still NOT completed. It was dark so he couldn't see everything. When he got it home, one of the halo lights did not work at all and another has a broken seal and has moisture in it. They had the lights since July! They repaired my hood, which needed repairing because they drilled holes and put the pins in wrong place. Instead of a new hood, they repaired it. It had debris under the new clear coat. And the hood isn't level. They were supposed to replace all the vinyl strips so they would match. The only replaced the hood and still need to replace the rest. I requested the GM call us but, of course, that has not happened. This is a nightmare. More