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Hoffman Ford Lincoln

East Hartford, CT

4.3
604 Reviews

600 Connecticut Blvd

East Hartford, CT

06108

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Showing 604 reviews

November 29, 2016

Easy going and relaxing My experience at Hoffmans is always professional, no-nonsense, and smooth. They get the job done right, and in a timely manner, very much appreciated! More

by matthew J pelletier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hello matthew, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are happy to read that our team is always professional, no-nonsense and ensures that the entire process in done right and in a timely manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 29, 2016

Great service Karen has done a great job dealing with several service issues where things did not go well. She is considerate, sincere and caring toward the custome More

by AMBERGDW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dorman, Karen Spatafora
Nov 29, 2016 -

Hoffman Ford Lincoln responded

Hi AMBERGDW, Thank you for trusting Hoffman ford Lincoln for your vehicle service needs. We are pleased to read that Karen and the team ensured that all of your concerns with your vehicle and was considerate, sincere, and caring throughout the entire process. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 29, 2016

Great Experience Wes is a great guy and was a lot of help as I live in NJ and the deal was completed over the phone. Very easy to work with More

by SCRAPPY39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes LaValley
Nov 30, 2016 -

Hoffman Ford Lincoln responded

Hi SCRAPPY39, Thank you for choosing Hoffman ford Lincoln and congratulations on the purchase of your new vehicle! We are pleased to read that Wes was able to find you the vehicle you wanted and completed the sale over the phone in a helpful and easy to work with manner. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! Hope to see you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 28, 2016

A relaxed Saturday This time it was smooth going. Checked in within minutes of my arrival early Saturday morning. Made a cup of coffee, read the paper and by the time More

by RGRANGER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Peltz
Nov 28, 2016 -

Hoffman Ford Lincoln responded

Hello RGRANGER0, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are happy to hear that your appointment was smooth going, and that you enjoyed our waiting area amenities while our team provided prompt service to your vehicle. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 28, 2016

Great service would recommend to my friends and family. Shop is much more organized than before.Management has improved ten fold.Great job Hoffman Ford. More

by DCJSNOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Olmeda
Nov 28, 2016 -

Hoffman Ford Lincoln responded

Hello DCJSNOW, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that our team provided you with great service. Thank you for your recommendation and for providing us with your feedback about your recent visit as we are always working on improving our processes.See you again at your next appointment! Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 25, 2016

Brand new Ford Fusion Purchased a brand new Ford Fusion from Hoffman Ford in September 2016. When I came to pick up the car, though, some of the rubber moldings had been da More

by BuyUnion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner, Jeff Dorman, Karen Spatafora
Nov 28, 2016 -

Hoffman Ford Lincoln responded

Hi BuyUnion, Thank you for trusting Hoffman ford Lincoln with your vehicle service needs. We are pleased to hear from you that our Service Manager, Jeff Dorman, reached out to you and resolved the issue with your vehicle to your satisfaction. We value you as our customer and we are dedicated to ensuring that your vehicle is in top condition for the years ahead. Let us know anytime you have any further questions or service needs and enjoy the Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 24, 2016

Mustang service Brian was very accommodative and provided excellent service. I am very satisfied with the service. He got me ina day earlier than scheduled but manage More

by STIRUMAL77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 25, 2016 -

Hoffman Ford Lincoln responded

Hello STIRUMAL77, Thank you for trusting Hoffman Ford Lincoln with your vehicle service needs. We are pleased to read that Brian and the team were very accommodating and prompt service that left you satisfied with the work completed. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 22, 2016

Outstanding Service This was my first scheduled service and I was treated very professionally and my car completed on tilme. They even brought me my coffee that I left i More

by JOHNARRINGTON302
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown. Forced to select someone I don't remember., Karen Spatafora
Nov 23, 2016 -

Hoffman Ford Lincoln responded

Hi JOHNARRINGTON302, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to hear that our team treated you very professionally and completed your vehicle’s maintenance promptly and on time. WE value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead so let us know anytime you have any further questions or service needs. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 21, 2016

Quick and Easy Service It was super easy to make a service appointment on a date and time that fit my schedule. Check-in was immediate by both the receiving tech and the ser More

by Kerry P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Spatafora
Nov 21, 2016 -

Hoffman Ford Lincoln responded

Hello Kerry, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that Karen and the team provided you with prompt service on a day and time that was most convenient for you! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

top notch customer service Bryan understood the issue, set a time for repair and it was complete an hour before he promised. The shuttle service was excellent and made the appt More

by JMWRC77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Barbour
Nov 18, 2016 -

Hoffman Ford Lincoln responded

Hi JMWRC77, Thank you for trusting Hoffman Ford Lincoln for your vehicle service needs. We are pleased to read that you enjoyed our shuttle service and that Bryan and the team understood your concerns with your vehicle and had the repair completed an hour before you expected! We value you and your time and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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