Hollywood Chrysler Jeep

Great service very professional Every time i go to Hollywood Jeep they always treat me like family Hollywood Jeep they always treat me like family More

Alberto made the whole process very easy. He is a true asset If he were not there I wouldn't return. I have never dealt with such a professional person there ever. He is a true asset If he were not there I wouldn't return. I have never dealt with such a professional person there ever. More

On May 28, 2026, at approximately 9:00 a. m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned that the vehicle needed an oil change and possibly a tire rotation. Steve informed me that, due to the vehicle reaching 30,000 miles, an extensive list of additional maintenance services was recommended at an estimated cost of approximately $2,500. I explained that I could not afford that amount at this time. He then stated that certain services could be removed, bringing the total to approximately $1,200–$1,300. I do take responsibility in signing the service order thinking it was for the recall as that is what i brought my car in for and didn't read into it. Before leaving, I clearly stated that I needed to speak with my husband before approving any additional maintenance beyond the recall work as finances were tight this month. Steve responded by saying that if he did not hear from me by today, he would take it as approval to proceed. I understood this to mean the recall work would begin while I made a final decision regarding the maintenance services. According to my phone records, I contacted Steve at approximately 12:48 p.m. the same day and informed him that, after speaking with my husband, we would not be proceeding with the additional maintenance services. Steve then advised me that the work was already mostly completed and that I would still be responsible for the approximately $1,200 charge. I expressed that this was not my understanding of our conversation and requested to speak with a manager. I was told the manager was unavailable. Steve also stated that he had waited approximately five hours before putting the vehicle into service; however, given the timing of my call and the status of the work, that timeline does not appear accurate. Although partial discounts were later offered, the total still remained approximately $1,200. I never received a call from a manager to address the matter directly. A customer service representative named Rachel did contact me and was courteous, but no meaningful resolution was offered. The manager never gave me a call after reaching out to him several times and telling the customer service rep to have him call me since I couldn't come in because of caring for my three children. The next day, I still received zero communication from the manager, always with an excuse as to why the manager can't reach out. By the time we got our car, the price did come down to $959 and still no manager call or communication. I found this experience extremely disappointing. I believe there was a significant lack of communication and integrity. The professionalism was nowhere to be found. Because of this experience, I will not return to this dealership in the future. My husband and I are on our 3rd Jeep and we were looking at another purchase in January when his lease is up. We will definitely go elsewhere but also have come to realize Jeep can't compete in the luxury car business. If you're paying the price of a luxury vehicle, you expect good service to come along with it, but Jeep falls incredibly short. More

I had an excellent experience at Hollywood Jeep! The customer service was truly great. Claude McClain, went above and beyond to listen to exactly what I wanted and got me what I wanted. The team was The customer service was truly great. Claude McClain, went above and beyond to listen to exactly what I wanted and got me what I wanted. The team was friendly, professional, and knowledgeable. The entire experience was great. More

Very helpful, professional and attentive to the customers Oil change was done quickly. Everything went well Oil change was done quickly. Everything went well More

Caylie was absolutely awesome! She met me immediately at the Express Lane and was so helpful from the very start! She explained every option in detail and was simply the best!! She met me immediately at the Express Lane and was so helpful from the very start! She explained every option in detail and was simply the best!! More

I lost my soft top of my jeep while in service at your location last year The soft top was in the jeep when I brought the car and when I came back to get my car it's was gone No one could tell me what hap location last year The soft top was in the jeep when I brought the car and when I came back to get my car it's was gone No one could tell me what happened I have been told the will replace it I never had any phone call related to that By precaution I removed everything when I am servicing and tell my friends who have jeeps to do the same I think that's not good for business I am never happy about this More

Alberto made the process so easy and comfortable. He will definitely be my person moving forward. As a single mom I want my car to be safe for my son and I trust Alberto to do just that. He will definitely be my person moving forward. As a single mom I want my car to be safe for my son and I trust Alberto to do just that. More