Hollywood Chrysler Jeep

I went for an oil change, tire rotation, and alignment, but the alignment was done wrong and I had to go back. I bought a hose and asked the mechanic to confirm if it would work, and he said yes, but they but the alignment was done wrong and I had to go back. I bought a hose and asked the mechanic to confirm if it would work, and he said yes, but they left the bolts loose because I preferred to install it myself at home. More

Horrible communication. Treated with disrespect and poor service. Steve treated me poorly. Was overheard complaining about other customers. Did not return my calls or messag Treated with disrespect and poor service. Steve treated me poorly. Was overheard complaining about other customers. Did not return my calls or messages. More

Worst customer service, Not Reliable! ! And Financial speaking, Can Not be trust.. No wonder the dealer have bad reviews in google! ! And Financial speaking, Can Not be trust.. No wonder the dealer have bad reviews in google! More

Very well staffed body shop, girls have kept me informed . The finished paint work is exceptional and finish meet my expectations! Only negative was a 2 week widow to complete turned into 6 weeks! . The finished paint work is exceptional and finish meet my expectations! Only negative was a 2 week widow to complete turned into 6 weeks! More

At Hollywood Chrysler jeep the customer service is perfect. Every moment there's some one came to assist by aking you some questions regarding your visit... perfect. Every moment there's some one came to assist by aking you some questions regarding your visit... More

Reached out for 3 weeks to receive copies of my vehicle service history and got an answering service insisting nobody at the actual dealership could answer my call. I was told a supervisor would call me ba service history and got an answering service insisting nobody at the actual dealership could answer my call. I was told a supervisor would call me back and never did. I set up an oil change appointment to retrieve this info since it's the only way to get someone to speak to you. My appointment was for 8am and upon arrival they told me to wait in line and that the appointment time is for when to arrive and not when your service will start. They do not offer courtesy vehicles or rentals but said my car might not be done for 10 hours (something that should take an hour max). Quite frankly the worst customer service I've ever dealt with. My lease is up in May 2026 and I will not be purchasing the car or leasing another vehicle with jeep given how difficult this is to deal with. More

Neyma was extremely helpful and attentive to all of my needs. She kept me informed throughout the entire process and answered any questions and/or concerns I had quickly and precisely. She is also very po needs. She kept me informed throughout the entire process and answered any questions and/or concerns I had quickly and precisely. She is also very polite and personable! I will absolutely be using her for all of my Chrysler/Jeep needs from now on. More

Good Good. Waiting area can be improved. Perhaps offer coffee and inside waiting area. Good service Waiting area can be improved. Perhaps offer coffee and inside waiting area. Good service More

Appointments are not honored. Zero sense of urgency or customer care. Was advised on day 4 that my vehicle had not been serviced yet, but the provided rental would need to be retu Zero sense of urgency or customer care. Was advised on day 4 that my vehicle had not been serviced yet, but the provided rental would need to be returned on day 5 or I would need to incur out of pocket expenses. Left messages and emailed the manager with no response. Everytime my car is serviced there - from a simple oil change and beyond it's been a horrible experience. More