Hollywood Chrysler Jeep

The diagnosis took two days, it was incorrect, and I couldn’t use the warranty. Then I had to go back because the problem wasn’t fixed, and they wanted me to pay the deductible even though the issue was couldn’t use the warranty. Then I had to go back because the problem wasn’t fixed, and they wanted me to pay the deductible even though the issue was covered by the warranty. They also didn’t have a loaner car available while the car was left at the dealer. More

I am writing to commend Service Advisor (SA) Bernalson Douze for his outstanding professionalism and dedication during my recent visit regarding two recalls on my 2022 Jeep Wagoneer. From the moment I arr Douze for his outstanding professionalism and dedication during my recent visit regarding two recalls on my 2022 Jeep Wagoneer. From the moment I arrived at the service department, SA Bernalson demonstrated an impressive level of expertise and a genuine commitment to customer satisfaction. SA Bernalson took the time to clearly explain the recall process and the work that would be performed on my vehicle. He ensured that I was informed every step of the way, addressing all my questions with patience and thoroughness, which I greatly appreciated. Throughout the entire process, SA Bernalson kept me updated on the status of my vehicle and made sure that the service was completed efficiently and to the highest standard. His courteous and proactive communication set him apart, because it was clear that he takes great pride in his work and cares deeply about his customers. Thanks to Bernalson’s efforts, both recalls were handled smoothly and without inconvenience. My confidence in your dealership has only increased as a result of his exemplary service. Employees like Bernalson are a tremendous asset to your team, and I believe his dedication deserves to be recognized. I would not hesitate to recommend your dealership to others, largely due to the positive experience I had working with him. More

Brought my Wangler in for galvanic corrosion repair. The repairs were done well and quickly. Anaisis is a professional and a real asset to the dealership. The repairs were done well and quickly. Anaisis is a professional and a real asset to the dealership. More

The dealership is not customer friendly it is customer unfriendly The dealer and the service manager and all the women in service are all B's unfriendly The dealer and the service manager and all the women in service are all B's More

This has been the worst experience I have had at this dealership. The customer service and quality of work have gone way down. Everyday I am told that I will get a call with updates in the morning only, dealership. The customer service and quality of work have gone way down. Everyday I am told that I will get a call with updates in the morning only, only to go the entire day with no calls or updates. I have to repeatedly call them just to find out if my car is fixed before service closes. I was told my car was repaired, I paid and began driving off the lot only to find out it wasn't and had to immediately return. Then I was told I would receive a loaner vehicle the next day first thing in the morning. By 12 I realized that this was probably not going to happen. I repeatedly called no response, finally a phone call was returned at 4:30 pm to tell me that they still had not fixed my car and the loaner would not be available until Monday. I was told I would receive the loaner on Friday morning. At this point I asked for a manager. The manager offered zero solutions. I would go to a different Chrysler service if you could. This one used to be good, but not any more. No communication, No follow through on promises, Bad customer service. More

My issues are still not resolved & my jeep is at the dealership being serviced again for the 3rd time now. And they told me today that they still don’t see any issues even though I know they’re still is dealership being serviced again for the 3rd time now. And they told me today that they still don’t see any issues even though I know they’re still issues with it. More

Neyma is an excellent advisor and very attentive. She is very polite and respectful. Great customer service. She is very polite and respectful. Great customer service. More

Terrible as usual. Gave it a second chance. Big mistake. Car was in for a week and a half. Could not get service agent to call or text me back about my car. When I went Gave it a second chance. Big mistake. Car was in for a week and a half. Could not get service agent to call or text me back about my car. When I went to pick it up, no one could find the paperwork. Didn't know what was done. Collision light was supposed to be fixed but is still on ........, This dealership is the worst. I have bought two cars from them but will NEVER again. More

From the time I got there Jordan greet me and took great care of me. care of me. More