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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,437 Reviews

1,437 Reviews of Hollywood Chrysler Jeep - Service Center

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May 07, 2025

Not very good customer service. Takes a long time to return calls. A lot of calls to dealership main line and no one picks up in service dept. I felt not important and not on the to More

by Dan1446
Recommend Dealer
No
Employees Worked With
Stacy and others
May 07, 2025 -

Hollywood Chrysler Jeep responded

Dan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 07, 2025

I hope someone can call me back soon with a solution, jeep has been in the service dept 4 times for the same issue... it's disappointing to be honest. More

by JERRYESTEVEZ
Recommend Dealer
No
Employees Worked With
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Perez
May 07, 2025 -

JERRYESTEVEZ responded

My service writer Chris Perez has been an absolute pleasure to work with, he is helpful and communicative. Unfortunately the jeep just hasn’t been fixed. I hope we can find a resolution. Thank you

May 07, 2025

Great sales staff and service, i strongly recommend you visit and get a car or your vehicle service, ask for Richard Vargas. More

by efis31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Alpizar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neyma Cuello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy-Ann Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernalson Douze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gracie Casanova
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

The cashier was very helpful with using my dealer account points. No one else had done that before and I have been using them since 2020 so I had points expire and didn’t even know that I had points to use More

by JLEEDAVENPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caylie Salazar
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

No one answers phone Lost my insurance paperwork Didn’t receive complete assessment of problems found More

by skm-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Alpizar
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Hollywood Chrysler Jeep responded

"Skm-1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 06, 2025

Could not get service on the phone. Took ar in then technician could not work on it for a week. Took an hour to find keys when returned to get car instead of leaving it. More

by Michael
Recommend Dealer
No
Employees Worked With
Stacy-Ann Bonner.
May 07, 2025 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention, Michael. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 06, 2025

Ms. Salazar was very professional and attentive. She constantly checked to make sure her customers were ok while the vehicles were being serviced. She was knowledgeable about the services that needed to More

by ESPINNOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylie Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 06, 2025

Service was great and people was nice and friendly. See next time in three months for a new service More

by Michael castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernalson Douze
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 05, 2025

Great experience great workers that carry and love a job will come back again great dealership, Hollywood Jeep Chrysler More

by robertsonhenry82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernalson Douze
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2025

I received excellent service. Mr Bernalson and his assistant were very friendly and helpful. Answered all of my questions and concerns. More

by ZUBERIDADDY
Recommend Dealer
Yes
Employees Worked With
Bernalson Douze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernalson Douze
May 03, 2025 -

ZUBERIDADDY responded

I received excellent service. Mr Bernalson and his assistant were very friendly and helpful. They answered all of my questions and concerns

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