Holm Buick GMC

Holm Buick GMC responded

We appreciate your kind words about our customer service and are especially pleased to hear about Clark Fritz's helpfulness in our parts department. Going the extra mile to keep vehicles on the road, especially classic ones like your GMC Sonoma, reflects our values of Industriousness and Concern for Others. We strive to provide the best possible service to all our customers. We're glad Fritz could assist you and hope to have the opportunity to serve you further in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We apologize for any issues you experienced with sales communication. We're addressing this internally with our sales team. Regarding the service visit, we acknowledge the missing piece of the air cleaner seal wasn't explicitly pointed out, though a filter replacement had been previously recommended and declined. We are reinforcing with our technicians the need for clearer communication. We value all customers and strive to provide professional service, regardless of purchase history or service preferences. We appreciate your business and thank you again for bringing the concerns to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Greetings Barb, We're thrilled to hear that your experience with Holm Automotive was positive and straightforward! It's always our goal to make the car-buying process as smooth as possible. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're happy to hear you received excellent service and that your questions were answered to your satisfaction. Our team strives to be friendly, professional, and knowledgeable, reflecting our commitment to Customer Care and Professional Growth. We appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad we were able to work you in despite the initial scheduling challenge! Thank you for acknowledging our team's efforts. We understand how important it is to have your vehicle serviced promptly, especially when travel is involved. Going the extra mile to accommodate our customers reflects our commitment to Customer Care and Concern for Others. We're happy we could help and appreciate your understanding. This also speaks to our core value of Determination, as we are resolute in our efforts to serve. Sincerely, the Holm Automotive Team of Abilene.

Holm Buick GMC responded

We're so happy to hear about your positive experience with Owen and our dealership! Thank you for sharing. We're delighted that Owen went above and beyond to make the process enjoyable and easy for your mom. Being thorough, informative, and willing to work with our customers is a key part of our commitment to building meaningful relationships based on Trust, Fairness, Value, and Quality, as outlined in our mission. This also reflects our core values of Customer Care and Concern for Others. We truly appreciate you recognizing Owen's efforts and the time he dedicated to ensuring a smooth and positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you again for the wonderful feedback! We're so glad you had another great experience with us, experiencing efficient service, completed on time, by friendly people. Providing excellent service is a top priority, reflecting our core value of Customer Care. We also strive to be industrious and provide the best service possible. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Owen! We're delighted to hear you found him attentive and patient, and that he provided excellent salesmanship by thoroughly answering all your questions. Providing exceptional customer service is a top priority for us, reflecting our core values of Customer Care and Concern for Others. Building meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, is what we strive for. We appreciate you recognizing Owen's dedication and thank you for your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We appreciate you recognizing our team's respect for your time and patience regarding the pickup of your vehicle. We strive to provide excellent customer service, and respecting our clients' time is a key component of that, reflecting our core values of Customer Care and Concern for Others. Maintaining a positive attitude is also important to us, as we believe it contributes to a better overall experience. We are determined to never quit improving and being all that we are capable of being. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic feedback! We're so pleased to hear you consistently choose us for your vehicle service and that you consider us the best. We strive for excellence in all areas of our business, reflecting our core value of Excel, and your feedback confirms we're achieving our goal. We believe in professional growth for our employees so that we can provide exemplary service. We appreciate your loyalty and recognition of our team's training and dedication to excellent customer service. Sincerely, the Holm Automotive Team of Salina