Holm Buick GMC

Holm Buick GMC responded

Dear Valued Customer, Thank you for your feedback on your recent oil change experience at Holm Buick GMC. We appreciate you letting us know about the discrepancy between the online appointment scheduler and the actual cost of the service. We apologize for the confusion regarding the complimentary oil changes for your leased vehicle. We understand from your review that the online scheduler indicated "no charge," and you were surprised by the final cost. We are committed to accurate communication and transparency throughout the service process. Our core value of Customer Care includes ensuring clear information is available to our customers. We will investigate this discrepancy with the online appointment scheduler to ensure it accurately reflects complimentary service offerings. We appreciate your understanding and patience as we address this issue. In the meantime, please don't hesitate to contact our service department directly if you have any questions about included services for your leased vehicle in the future. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear about your positive experience at Holm Buick GMC and Lance Gentry went above and beyond to provide excellent customer service. Thank you for taking the time to share your feedback, and we're glad you'll be trusting us with your Yukon's service in the future! Since you live an hour away, their dedication to customer service is definitely worth mentioning! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Dear Valued Customer, Thank you for the fantastic review! We're thrilled to hear that Lance and our team at Holm Buick GMC were able to quickly address your concerns about your tire. Customer Care is a core value for us, and we understand how important it is to alleviate your worries and ensure your safety on the road. We appreciate your kind words about Lance's helpfulness and our team's overall service. We strive to Excel in every aspect of the customer experience, from scheduling to service completion. Our technicians are Industrious and take pride in their work, ensuring your tire was replaced efficiently. Thank you for choosing Holm Buick GMC! Sincerely, The Holm Buick GMC Team of Salina

Holm Buick GMC responded

That's great to hear about your experience at Holm Buick GMC! We strive for a good balance between friendly service and efficiency, which is always a plus. While prices might be on the rise everywhere, it's good to know we are still your go-to service center. Thanks for sharing your positive review! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad you came in about your tire sensor. Our team works hard to accommodate our customers whenever possible, and we're thrilled we could squeeze you in for a repair, even on a busy day. Thanks for letting us know about your experience, and we're happy to get you back on the road safely! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for being our guest and the kind words about Duke Hilbert. We appreciate the business! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking the time to leave a 5-star review about your experience with Jamie and Brandon! We are proud to have them as part of our team and appreciate you taking the time to recognize their outstanding work. Jamie and Brandon always go above and beyond to ensure all our guests are treated with respect and have their needs met. We’re glad to hear this was also the case during your visit. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's wonderful to hear! We take pride in our professional team and a smooth buying experience. We're especially happy to hear Jamie's excellent service stood out. We'll be sure to pass on your kind words! Thank you for choosing us and for recommending us - we look forward to seeing you again in the future for your next vehicle purchase! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that everyone at Holm Buick GMC provided you with a positive car buying experience. We strive to make our customers feel valued and appreciated, so we're happy you didn't feel like 'just a number.' We're committed to providing excellent service, and your satisfaction means a lot to us. We look forward to seeing you again for your complimentary maintenance! In the meantime, please don't hesitate to reach out to us if you have any questions or need anything at all. Sincerely, The Holm Buick GMC Team

Holm Buick GMC responded

Thank you for your fantastic review! We appreciate you highlighting that our team at Holm Buick GMC is professional, responsive, respectful, and avoids pressure tactics. We strive to create a welcoming and comfortable environment for all our customers. It's important to us that you feel respected throughout the car buying process, and we're glad to hear your experience was pleasant. We know some dealerships can be pushy, so we focus on providing all the information you need to make an informed decision at your own pace. Knowing you'd recommend us to others means a lot! Thank you for your trust and your business. Please don't hesitate to reach out if you have any questions or need anything at all in the future. Sincerely, The Holm Buick GMC Team