Holm Buick GMC

Holm Buick GMC responded

We apologize for the inconvenience and have asked our Service Manager to reach and and see how we can best remedy the situation. You candid feedback is important to us as it measures our success through your eyes which is truly what matters. Thank you for your time and safe travels. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Jennifer, thank you for taking the time to share your experience at Holm Buick GMC. We greatly appreciate your feedback and are delighted to hear about the positive service you received during your visit. We are thrilled that our service personnel were able to assist you in such a courteous, friendly, and kind manner. It's our priority to ensure that our customers feel valued and supported throughout their entire service journey, and we are glad that we met your expectations. Providing you with a ride back to your house and picking you up when your car was ready was our pleasure. We understand that convenience plays a significant role in customer satisfaction, and we are committed to going the extra mile to make your experience as seamless as possible. We look forward to serving you again in the future and providing you with the same level of attention and assistance. Thank you once again for choosing Holm Buick GMC. Should you have any further questions or need assistance, please don't hesitate to reach out. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the great review and insights during your service visit. We understand how being asked to have your plugs replaced twice would raise concern and we apologize. It was our error in the misreading of the mileage on your visit which led to the consultant prompting for additional services. We appreciate your patience and hope it won't discourage you from using our services in the future. We have used this as a coaching opportunity and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

As the person responsible for responding and reporting on our reviews, I know we're in for a great report when I see Michael B,, Jamie, Kaidin, & Jesse are involved. They are four of the kindest, down to earth people you could possibly do business with anywhere! We are ecstatic to hear you had a no pressure shopping experience and pleasant visit and the crew will really appreciate your kind words of endorsement. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the kind words and online review. We are ecstatic to be in Salina and can already feel the great support the community has to offer in return. We appreciate your business and look forward to serving your vehicle needs! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for taking your GMC truck to our Salina location! We know how important your truck and your time is, so it's very gratifying to hear you received friendly service and high quality workmanship. Our GM Certified Technicians put allot into every day and they will appreciate you taking notice and giving such positive remarks in your review. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Jamie and the staff are committed to providing each of our clients with the best automotive experience! She and Jesse will be very pleased you found your shopping experience to be fun, forthright, and informative! Don' forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and continued support of Holm Buick GMC! We're thrilled to hear that you appreciate the attention to detail and the great job we consistently provide for your GMC truck. We take great pride in our work and strive to deliver exceptional service to our valued customers. Attention to detail is a core aspect of our service philosophy, and we're glad to know that it has not gone unnoticed. We understand the importance of ensuring that every aspect of your truck's maintenance and care is handled meticulously. We truly appreciate your loyalty and trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your satisfaction and look forward to serving you and your GMC truck in the future with the same level of excellence. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that our team members at Holm Buick GMC were friendly and provided excellent service. Creating a welcoming and pleasant environment for our customers is a priority for us, and we're glad that you felt comfortable with our team. Efficiency is also something we strive for, so we're delighted to know that your service was completed in a timely manner. We understand that your time is valuable, and we aim to provide prompt and efficient service without compromising quality. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your satisfaction, and we look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your wonderful experience with the service department staff at Holm Buick GMC! We're thrilled to hear that you received excellent service from our team. At Holm Buick GMC, we strive to go above and beyond to meet the needs of our customers. We understand that some situations may require extra attention or a quick turnaround, and we're dedicated to providing exceptional service in those instances. It's fantastic to know that our staff has consistently exceeded your expectations and delivered the level of service you deserve. Your kind words mean a lot to us, and we truly appreciate your trust and loyalty. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to provide you with the same exceptional service you've come to expect from us. - Sincerely, the Holm Automotive Team of Salina