Holm Buick GMC - Service Center

Holm Buick GMC responded

We appreciate you bringing this to our attention. We sincerely apologize for the confusion and frustration caused by the automated mailer regarding free oil changes. We understand you received a card indicating you were entitled to four free oil changes with your truck purchase, and we regret that this information was incorrect. We acknowledge that this was a mistake on our part, and we take full responsibility for the miscommunication. While the mailer was sent in error, we value your business and understand the importance of honoring our commitments. We agree that the situation could have been handled more effectively. We would like to make things right. Our service manager will be contacting you directly to offer a refund for the oil change you paid for, or if you prefer, we would be happy to provide a complimentary oil change at your convenience. We value your business and want to ensure you have a positive experience with Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear we consistently meet your needs by providing timely service on your vehicles. Our team is dedicated to Industriousness and efficient service, ensuring we get you back on the road as quickly as possible without compromising quality. We value your business and appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're delighted to hear your service was on time and that you found our employees courteous and professional. Providing exceptional Customer Care and maintaining a professional environment are top priorities for our team. We're also glad you enjoyed the ice scraper! It's our way of showing our appreciation for your business. Thank you for your feedback. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We apologize for any issues you experienced with sales communication. We're addressing this internally with our sales team. Regarding the service visit, we acknowledge the missing piece of the air cleaner seal wasn't explicitly pointed out, though a filter replacement had been previously recommended and declined. We are reinforcing with our technicians the need for clearer communication. We value all customers and strive to provide professional service, regardless of purchase history or service preferences. We appreciate your business and thank you again for bringing the concerns to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate your kind words about our customer service and are especially pleased to hear about Clark Fritz's helpfulness in our parts department. Going the extra mile to keep vehicles on the road, especially classic ones like your GMC Sonoma, reflects our values of Industriousness and Concern for Others. We strive to provide the best possible service to all our customers. We're glad Fritz could assist you and hope to have the opportunity to serve you further in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're happy to hear you received excellent service and that your questions were answered to your satisfaction. Our team strives to be friendly, professional, and knowledgeable, reflecting our commitment to Customer Care and Professional Growth. We appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad we were able to work you in despite the initial scheduling challenge! Thank you for acknowledging our team's efforts. We understand how important it is to have your vehicle serviced promptly, especially when travel is involved. Going the extra mile to accommodate our customers reflects our commitment to Customer Care and Concern for Others. We're happy we could help and appreciate your understanding. This also speaks to our core value of Determination, as we are resolute in our efforts to serve. Sincerely, the Holm Automotive Team of Abilene.

Holm Buick GMC responded

Thank you for your feedback! We appreciate you recognizing our team's respect for your time and patience regarding the pickup of your vehicle. We strive to provide excellent customer service, and respecting our clients' time is a key component of that, reflecting our core values of Customer Care and Concern for Others. Maintaining a positive attitude is also important to us, as we believe it contributes to a better overall experience. We are determined to never quit improving and being all that we are capable of being. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you again for the wonderful feedback! We're so glad you had another great experience with us, experiencing efficient service, completed on time, by friendly people. Providing excellent service is a top priority, reflecting our core value of Customer Care. We also strive to be industrious and provide the best service possible. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the fantastic feedback! We're so pleased to hear you consistently choose us for your vehicle service and that you consider us the best. We strive for excellence in all areas of our business, reflecting our core value of Excel, and your feedback confirms we're achieving our goal. We believe in professional growth for our employees so that we can provide exemplary service. We appreciate your loyalty and recognition of our team's training and dedication to excellent customer service. Sincerely, the Holm Automotive Team of Salina