Honda On Grand

Brolin cared about our car's repair as much as we did. We will not go anywhere else. We will not go anywhere else. More

Rick and Edgar were really helpful with everything! Being able to get a dream car ! Being able to get a dream car ! More

I am so happy 👍,very good job people cary about costumers they arę so hellpfull good very good costumers they arę so hellpfull good very good More

I am so happy ,pepole arę profesional and cary about costumers very good job 👍 perfect costumers very good job 👍 perfect More

I always have outstanding severs. there always very kind and keep up date on what's going on there always very kind and keep up date on what's going on More

I bought my Ridgeline at Honda on Grand and have always had it serviced there. Service has always been great with this team! Kevin (Brown) kept me informed every step of the way. Also I appreciated the rid had it serviced there. Service has always been great with this team! Kevin (Brown) kept me informed every step of the way. Also I appreciated the ride to and from my house while the work was being done. More

Tom was great! He was very helpful and nice, Also very informative. Will do business there again. He was very helpful and nice, Also very informative. Will do business there again. More

The service in my opinion was awful. I went in for an oil change with a coupon for wiper blades.They didn’t appear to be busy with on other person waiting. After quite sometime I was t I went in for an oil change with a coupon for wiper blades.They didn’t appear to be busy with on other person waiting. After quite sometime I was told they could not do the free wipers even though I purchase my Honda from them. I was then presented with suggestions of other filters they could change in the price range of over $900. When I inquired as to why wipers couldn’t be done and $900 dollars, I was told “that’s what the mechanic said”. In essence don’t bother me with questions. After that I asked her about the idiot light on my dashboard , she went away ,came back and told me “good news “ I have a nail in my tire but they can repair it. It’s now been close to two hours ,when I asked how long would this take I was told about other hour or so. I said I would be back since I had an appointment. It was drivable when I got there so put air in and I would be back the following day. Finally, they finished the oil change. she comes with the paperwork takes me over where I can pay and leaves. Not thank you ,sorry for the wait, not see me when you come back for the repair , not your car is located over there, nothing! Because now it’s close to her going home. I called the next day to talk to the service manager. Someone answered for him, telling me I just missed him. I then explained not only were the wiper blades not done but they over charged me for the oil change and I now have a completely flat tire and can’t get back to get repaired. I was informed they close in a hour , don’t tow,Sunday they are closed, the female service advisor is off. The only good thing is he suggested if I have road side service they handled it. I then requested that he asks the service manager to contact me on Monday. I am still waiting to hear from over a week. Service was not only borderline rude when I asked questions, the service advisor couldn’t read their customer even after I repeatedly asked how long would this take and overcharged without providing the the offer I went in for. Service failed on all counts! Rude, disrespectful of my time, doesn’t come across honest, trustworthy , friendly or even competent. I would barely give them 1 star. More

I have never experienced more horrible customer service than I experienced tonight at Honda on Grand. I called ahead to make sure they had the vehicle I was interested in. “Jacobi” confirmed that the vehic than I experienced tonight at Honda on Grand. I called ahead to make sure they had the vehicle I was interested in. “Jacobi” confirmed that the vehicle was available and would be ready for a test drive in 20 minutes. When I arrived, I waited as employees joked around and ignored me until someone called for Jacobi. 2 calls and 20 minutes later he finally appears. After making me sit and wait and enter my information, he goes to get the keys only to inform me that the car had sold much earlier in the day. I walked out. Every employee I interacted with was extremely rude and unprofessional. I got a sitter for my kids and drove an hour round trip to see the car. I would never set foot in this dealership again and I’m shocked such a dealership with that is dishonest and unprofessional is reviewed so well. More

Andres is so great to work with. He provides me with all necessary information and updates. He provides me with all necessary information and updates. More