Current times:start of phase 4 covid relief. According to their site you are asked to make an appointment, when I called this am oil changes are still first come first serve. Ok. I am told 1.5 hour wait. At 2 hours I go searching for my rep and he said he would go check on the car. Nowhere was I near to be done In fact he said at least another hour. If I didn’t have to pick kids up at a certain time, or if I wanted to be stuck in a building for 3 hours then I wouldn’t have a problem with it. For the past 4 months I’ve had zero time during the day without kids to get anything done. I completely wasted my only 4 hours I’ve had free because they couldn’t come and be honest with times. This mom of twins was trying to maximize time.
I feel bad for the assistant manager Ken bc totally let the water works out, the poor guy. Ken did organize for a pick up and drop off later in the day since I was not going to have my 4 year olds in that shop sitting around touching things. Which comes to my next point.
All iPads, massage chairs, computers, remotes, chargers were fully accessible to customers and within my 2 hours there I did not see a single person wiping town tables, counters, coffee machines or anything. However I did see a lady come out of the bathroom with a mop, after she left I went in to use the facilities as to where no soap was to be found.
with the pandemic in full force with minimal precautions (except face masks), I am once again dissatisfied with the service at this site. I was hoping to save some time going here instead of my normal location because of logistics.
This hope this review will provide the site with some feedback to help play their part in keeping everyone safe.