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Honda Superstore of Lisle - Service Center

Lisle, IL

3.3
132 Lifetime Reviews Review Dealership

132 Reviews of Honda Superstore of Lisle - Service Center

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February 09, 2021

"I recently took my new 2021 Honda Odyssey to Honda..."

- Mike F

I recently took my new 2021 Honda Odyssey to Honda Superstore of Lisle for an unexpected checkup. It seemed like my alignment was off, and I wanted to make sure that the car was safe to drive. It was a Saturday, and the staff could not be more accommodating in fitting me in. Specifically, Christine Griswold was very professional and showed genuine concern for my potential car issue. I also needed to get to work, and she graciously offered to get me an Uber ride to take me to work. After doing a full inspection of the vehicle, Christine called me with relieving news that the car alignment was fine. They tested it on the highway as well as local roads. I really wanted to take the time to write this review to express how much Honda Superstore of Lisle has exceeded my expectations for service ever since I started taking my vehicles there. Christine and the staff make you feel like a family member. They have always been very professional, up front, and honest whenever I have had any service issue. It starts from the top of the organization, and this is why they earned my business in purchasing the 2021 Honda Odyssey. Mike Harvey, Shawn and Tim Korallus on the sales side were very thorough and made sure my wife and I were completely educated before we purchased the vehicle. I highly recommend Honda Superstore of Lisle. Their high quality service means everything to me and my family.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christine Griswold
July 07, 2020

"Great place to buy or service a car"

- DFLUETT

I came in for service on my 2012 and in talking to the service writer realized that I should trade the car in now despite planning to do so toward the end of the year. Then I met Scott and had a great sales experience.

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Yes
Employees Worked With
Other Employees : Carolyn Driver
Jul 08, 2020 -

Honda Superstore of Lisle responded

Thank you for taking the time to leave this great review! Scott at Honda of Lisle enjoyed helping you during your visit!

June 29, 2020

"Current times:start of phase 4 covid relief. According to..."

- Mpar11

Current times:start of phase 4 covid relief. According to their site you are asked to make an appointment, when I called this am oil changes are still first come first serve. Ok. I am told 1.5 hour wait. At 2 hours I go searching for my rep and he said he would go check on the car. Nowhere was I near to be done In fact he said at least another hour. If I didn’t have to pick kids up at a certain time, or if I wanted to be stuck in a building for 3 hours then I wouldn’t have a problem with it. For the past 4 months I’ve had zero time during the day without kids to get anything done. I completely wasted my only 4 hours I’ve had free because they couldn’t come and be honest with times. This mom of twins was trying to maximize time. I feel bad for the assistant manager Ken bc totally let the water works out, the poor guy. Ken did organize for a pick up and drop off later in the day since I was not going to have my 4 year olds in that shop sitting around touching things. Which comes to my next point. All iPads, massage chairs, computers, remotes, chargers were fully accessible to customers and within my 2 hours there I did not see a single person wiping town tables, counters, coffee machines or anything. However I did see a lady come out of the bathroom with a mop, after she left I went in to use the facilities as to where no soap was to be found. with the pandemic in full force with minimal precautions (except face masks), I am once again dissatisfied with the service at this site. I was hoping to save some time going here instead of my normal location because of logistics. This hope this review will provide the site with some feedback to help play their part in keeping everyone safe.

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Recommend Dealer
No
Employees Worked With
Ken lubawski
Jul 20, 2020 -

Honda Superstore of Lisle responded

We appreciate all feedback, and we're sorry we didn't offer you a 5-star experience. I would love the opportunity to speak with you further, please reach out at your earliest convenience. Thanks, Bob Woods - Internet Sales Manager - 630-437-5331

February 29, 2020

"Great customer service. I would like to thank Dave and..."

- SSK0

Great customer service. I would like to thank Dave and Mike in service department for their excellent courteous Customer service and for their politeness and friendliness.

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Recommend Dealer
Yes
Employees Worked With
Dave and Mike
Mar 04, 2020 -

Honda Superstore of Lisle responded

Thank you for your truly kind words, SSK0!

February 07, 2020

"Outstanding everything was smooth and easy. We liked how..."

- SHELLER60463

Outstanding everything was smooth and easy. We liked how Heri was so quick and efficient. He gave us three test drives. He found the perfect color. He responded to all emails and phone calls quickly.

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Yes
Employees Worked With
February 03, 2020

"Great job with great service by mr ka beer and mr ajy I..."

- ZKHANG86

Great job with great service by mr ka beer and mr ajy I really appreciate for both personalities thanks once again and best wishes for both o

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kabir sheikh , Arthur Brewster, Ajay Gupta, Josue Salgado, Maria Almanza
October 11, 2019

"Bait and Switch"

- Judd

The service team analyzed a known issue on our CRV and said they would fix it for free if we did a $1900 job. This $1900 job 'claimed' there was a stretched timing chain but NEVER took the engine apart NOR even noted it on the job ticket. Mentioned that I couldnt afford the $1900 job but just need them to fix what I came in for originally. Amazingly, the free work, on the known issue went away when I didnt buy their "claim" of the other issue. Lisle team: YOU CANT ANALYZE A TIMING CHAIN IF YOU DONT EVEN REMOVE THE CYLINDER HEAD. ALSO, IF YOU FOUND SUCH AN ISSUE WHY WOULD YOU NOT DOCUMENT IT ON THE JOB TICKET.......BECAUSE YOU LIED!!!!! Beware of this shady shop......wonder who else they have tried to scam with fake issues

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Recommend Dealer
No
Employees Worked With
July 10, 2019

"Sales Excellence with xxxxty Service"

- FAT3007

Every time I have come in for simple maintenance, it has been a nightmare. Never on time with the what was said...6-1/2 hours for my schedule B. Never coming back and we are buying my fiancé's new CRV from Elmhurst Honda. Kabir was very helpful, but he is in Sales and gave me more help than the entire Service Dept. My handler Mike refereed to me as Dude while insisting I did not speak to him about what needed to be done. I will not be called a liar or do business with such people. Thanks to all of the sales staff and financing people for being so wonderful. It's a shame that trying to do so much service causes a company like this to look horrible.

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Recommend Dealer
No
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June 26, 2019

"Don't waste your money on the extended warranty."

- George Gambini

Brought in our 2016 Pilot with 41,000 miles and the fuel injectors had to be replaced. The service adviser told us this was a know issue and that if we were still in the 36000 factory warranty this would have been covered. But we have the extended warranty which was sold to us buy Honda but is through a third party vendor and they refused to pay it. We had to pay for the repair out of our pocket and it cost as much as the warranty. Talk to both the extended warranty provider and also call American Honda and they did nothing. DON'T BUY THE EXTENDED WARRANTY SINCE IT IS WORTHLESS!!!!!!!!

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Recommend Dealer
No
Employees Worked With
February 15, 2019

"Too long for nothing done "

- tyler78

Took my 2018 Honda Odyssey for safety recall. Had an appointment at 7:30. Adviser said It would be done at noon. Called at 1:00 pm said he was meaning to call me to say they haven't looked at my car. At 4:00 pm got a call and said that the part they had was faulty and they couldn't fix it. Then to top it off two of the other advisers were making fun of how dirty my car was and called me a dumba** behind my back (without knowing it was my van). Overall this experience was eye opening with a lack of communication. It was super inconvenient and was a complete waste of my time. The adviser that I worked with couldn't care less that they had my van the whole day and did nothing with it. Why even have an appointment when it took them over 5 hours to start to look at my car. I wouldn't waste my time here again because they wasted mine and couldn't care less.

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No
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