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Honda Universe

Lakewood Township, NJ

4.8
1,863 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,863 reviews

January 20, 2021

Service was good and they are not as pushy as other dealers . Will definitely go back if I have any problems in the future. Great service More

by Moumek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 22, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 20, 2021

Service Dept is super awesome. The staff is always kind and friendly. Ms. Lisa is the bestest of them all. Great service provided by a great staff. More

by BLACKCAT08701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 22, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! We're so happy you had a great experience working with Lisa and we look forward to assisting you again in the future!

January 19, 2021

I was told the that diagnostic check would be dropped from my bill which it wasn’t. Honda prices are excessive to what is available. I will be bringing my car to another Mechanic as I did before. More

by AJONES1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everyone was very nice though
Jan 27, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 3-star review. We'd like the opportunity to speak with you. Please call us at (732) 370-9700.

January 19, 2021

Our service for my first visit was far superior then the other Honda dealers. I had a great experience and one associate stuck in my mind as being the leader of great service is Lisa. More

by EJDUFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa at your service desk
Jan 20, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 19, 2021

Yvette made me feel at ease and never once made me feel pressure getting into a new vehicle! She was amazing and worked so hard to get me exactly what I was looking for. If anyone is in the market for a ve More

by megjaclee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Jan 20, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Yvette!

January 19, 2021

Went in to look at two cars today and was treated like a VIP. John McGraw set us up with Neil Goldstein and both men went out of their way to help us make a great deal. We highly recommend this dealership! More

by Dlweber94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashaan Jones
Jan 20, 2021 -

Honda Universe responded

Thank you for the positive five-star review! We're so pleased John and Neil were able to assist you and make your experience a good one!

January 15, 2021

Service department staff are very friendly and helpful. Not pushy which would make me take my car somewhere else! :) Everyone was professional. Very positive experience. There was a problem with one of my More

by AITHWYNN56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 15, 2021

Great Service! Lisa was very helpful, friendly, and knowledgeable. I felt very taken care of, and updated through out. Will definitely use this dealership again. More

by TORAH0613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 15, 2021

Great service; thank you! Tony in the service area was pleasant and kept me informed during the servicing of my car, explaining in detail so I could understand what my car needed and why. My thanks also e More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Service Dept.
Jan 15, 2021 -

Honda Universe responded

We truly appreciate you taking the time to provide such great feedback! It's a pleasure to know our team was able to assist you and make your experience a positive one!

January 15, 2021

Lisa at service desk very professional and friendly service on vehicle done in timely mannor i will bring the vehicle back for future service when needed More

by CHUCK.BRAZAITIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

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