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Honda Universe

Lakewood Township, NJ

4.8
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,855 reviews

January 11, 2021

I just had a question regarding a letter I received from Honda Universe. Yvette kindly and thoroughly answered my question. It was a positive experience. More

by DMV7681
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Jan 11, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback! It sounds like Yvette was able to assist you and provide you with excellent service!

January 11, 2021

Really helpful people and make sure you get what you need to be happy. Really willl come here again and tell other people about them. More

by RROULAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Rivera-Coates
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

The checkin was very efficient and prompt. Dealership was very neat and clean. Cost was vert reasonable. Would recommend dealer to others. Convenient appointment scheduling More

by CCARUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 06, 2021

Well first of all thanks to god for this great gift and I also want to say thank you to Yvette for helping me and giving me a very great deal for a brand new Honda CR-V ex 2020 she gave a great deal and she More

by Andrei & Isaiah Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Rosa, Yvette Rivera-Coates
Jan 07, 2021 -

Honda Universe responded

Thank you for the positive five-star review! It sounds like our team went above and beyond to make your experience an excellent one. We hope you love driving around in your new 2020 CR-V!

December 20, 2020

We had some routine service on 2 of our Hondas (we have 5!) and the service was exemplary as usual. Everyone is professional, cheerful and completely knowledgeable. A special thanks to John McGraw, who a More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Honda Universe responded

We truly appreciate you taking the time to provide such positive feedback! At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 18, 2020

While recently discussing Hondas with an acquaintance, I recommended Honda Universe in Lakewood. First, I liked the fact that your building inside was neat, clean, and roomy--I don't like feeling closed in More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! It sounds like you had a pleasant experience at our dealership and we truly appreciate your kind words!

December 16, 2020

Needed some information on my expired temp. Spoke with John Mcgraw. He had all the answers. He explained to me what the hold up was and was very professional and courteous. More

by JN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Honda Universe responded

Thank you for the excellent five-star review! We're so pleased to hear that John could assist you and make your experience a positive one. We look forward to working with you again in the future!

December 15, 2020

As a single woman I felt very comfortable walking into Honda Universe. I was greeted by Shawn who introduced me to Neil Goldstein. Neil was low key and made me understand the entire process of leasing a More

by Roberta77777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Roberta, we truly appreciate your kind words and your loyalty to our dealership! We're so happy Neil could assist you and make you feel comfortable at our dealership!

December 15, 2020

thank you for all your help in making the purchase of a new car very easy.you are very professional satisfying a new customer.thank you john McGraw. George stathis More

by george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

George, thank you for the excellent five-star review!

December 14, 2020

Would like to thank John McGraw for his professional ,knowledgeable service as usual. It's comforting knowing ahead of time that you are about to deal with a honest sincere representative who cares abou More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Honda Universe responded

Bryan, we truly appreciate you taking the time to provide such great feedback! It's great to know John went above and beyond to provide you with such great care. We truly appreciate your kind words and look forward to seeing you again in the future!

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