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Honda Universe
Lakewood Township, NJ
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,855 reviews
October 05, 2020
Yvette Rivera was so helpful, so glad I came to Honda universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great... universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great... More
by Jason.bialecki
Employees Worked With
Yvette Rivera-Coates, Glenn Swenson
September 30, 2020
This is my second time buying a vehicle with this dealership and my second time being beyond happy with the experience! Honda Universe is by far the best dealership I have bought from! dealership and my second time being beyond happy with the experience! Honda Universe is by far the best dealership I have bought from! More
by robynw2202
Employees Worked With
Nick Salerno, Jim Brennan, Glenn Swenson
September 28, 2020
After having purchased 7 cars with this dealership I have to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave th to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave their business in his hands. There could be some underlying issues I will not speak of here. Yvette was professional. Another salesman walked up to her desk and requested the keys to the vehicle she was getting ready to sell to us, had pulled out for us and was discussing with us -- she refused. He went and got Nick Salerno who came and took it from her and sold the vehicle we were there for to someone else! We were debating between 2 models of the same vehicle and decided to discuss the one we had originally went there to get -- she said "we can't." I asked why not? She said it was sold -- flabbergasted I asked if that was the vehicle they just came and took from her?! She replied "yes." Disgusting! I have never experienced anything as tactless and distasteful in a car dealership and prior to this experience -- Honda Universe felt like "family" to us. They said we could choose a different color or we they could get one from one of the four lots they own -- I told them that's what they should have done for the person to whom they sold "our vehicle!" It was the most bizarre experience. We currently have 2 financed and 1 leased vehicle from them and when the lease is up -- we will not be returning it to Honda Universe! We were not even thinking of purchasing a new car -- after all we have only had this one for 2 years with 22,000 miles and it's in excellent condition! They had just sent a letter that was worth looking into/considering. We left there immediately in the vehicle we arrived in, in the exact color for which we were looking! And when we decide to change the color of our vehicle, it will be done elsewhere! I guess the BEST part of the experience and relationship was truly in the hands of the sales team we previously worked with for the past 10 years! I have referred several people to them and now will inform them that IS NOT the same dealership! Besides their unethical business conduct, they have no regard for public health either; some were wearing face masks, some were wearing them under their chins, some under their noses and a couple not at all. I am a frontline nurse and have seen many patients and their families suffer due to the COVID virus, so for their ill regard of the importance of masking not knowing the health status of all who enter is despicable and I did say something to one salesman. To each his own -- but consider yourself forewarned! The next day Nick Salerno had the audacity to call to see if we were still in the market for a new vehicle, apologizing "because we were not able to work out a deal with no money down" even though he clearly stated that in the letter he sent to us and he never ran our credit which is GOOD! We could have put money down if it was going to be worth it in the end however we never got to that part of the conversation because the car was gone! We had only been there for a short time, the car was pulled in advance of us arriving so we could make a quick deal. I guess every customer is not considered equal and this is one customer that not only they have lost but I may stop driving a HONDA because of this and everyone knows I love a Honda. I will return to DCH in Eatontown -- that is where my Honda journey began and they were ALWAYS wonderful; we just happened upon Honda Universe because of a Honda Pilot we saw across the street from them. Everything happens for a reason and I do not trust that dealership any longer -- no class! There are enough bad things occurring that owe cannot control -- we certainly do not have to accept bad experiences of which we have full control! More
by D. Cheri
September 18, 2020
I again chose to work with Yvette Rivera on our recent Honda Odyssey lease. She is great to work with and helped achieve our comfortable monthly lease amount! Honda Odyssey lease. She is great to work with and helped achieve our comfortable monthly lease amount! More
by jdrogerson
Employees Worked With
Yvette Rivera-Coates
September 15, 2020
I recently leased a 2020 Honda Civic with Yvette Rivera-Coates, she was extremely knowledgeable and helpful making this experience excellent. I would highly recommend Yvette to assist you when visit Rivera-Coates, she was extremely knowledgeable and helpful making this experience excellent. I would highly recommend Yvette to assist you when visiting Honda Universe. More
by trivera3177
Employees Worked With
Yvette Rivera-Coates
August 20, 2020
Never in all of my 50 years of purchasing vehicles has the experience been such a pleasure! Paul Dugan and the Manager, John McGraw were extremely professional and accommodated my every request. I will the experience been such a pleasure! Paul Dugan and the Manager, John McGraw were extremely professional and accommodated my every request. I will not think twice about where me and my family will purchase our next vehicle. I walked away a happy customer! Two days later I have already received two follow-up phone calls to be sure that everything was 100% satisfactory. I also received a call that I left a personal item in the vehicle which I traded in. I truly look forward to dealing with Honda Universe in the future. More
by Nancy A
July 30, 2020
I Made The Right Choice With Honda Universe! What makes Honda Universe great is its employees--in particular, John McGraw and Neil Goldstein, who helped me with my first CR-V lease. I am so v What makes Honda Universe great is its employees--in particular, John McGraw and Neil Goldstein, who helped me with my first CR-V lease. I am so very appreciative for their patience and helping to make the transaction easy and hassle free. I would like to mention, too, that when John said for me to not hesitate to call him for anything about the car, well, I did call him with a maintenance question. Thank you John for kindly answering my worry-wort question and assuring me that my car was fine. It was due for maintenance, and John assisted me in scheduling service. Now I tell my friends in my senior community to go to Honda Universe, get a Honda, but ask for John and Neil!! More
by hamm
July 28, 2020
Every time I come here for service the staff are always professional and pleasant to deal with. Will continue to bring my vehicles here for service. professional and pleasant to deal with. Will continue to bring my vehicles here for service. More
by Kenny
Employees Worked With
July 26, 2020
Pleasant and thorough I was in to look at a new Accord ( more in the market to buy in September ) and there was a upset and distraught older couple in the show room. Mr M I was in to look at a new Accord ( more in the market to buy in September ) and there was a upset and distraught older couple in the show room. Mr McGraw so how upset the older gentlemen was and immediately went over and to be honest I made sure to listen in. It turns out the couple came from another dealership and it was obvious they had a poor and upsetting experience and that when I witnessed something great. John listened to the couple and did NOT bash the other dealership but what he did do was ensure the couple would have a much more pleasant experience. John gave sat with the couple a little while and had them laughing and smiling ( it was obvious even with the mask on ). John had to excuse himself to assist other customers but went back to the couple after he helped the others. I hung around longer than I should have but i believe they bought a vehicle from the dealership. Nice work John !!! More
by Tom B
July 25, 2020
Great experience with john. Very professional and helpful . Any questions I had about my vehicle he was able to answer or went out of his way to find answers for the questions he didn't know thank you . Any questions I had about my vehicle he was able to answer or went out of his way to find answers for the questions he didn't know thank you More
by Tom0824
