Honda Universe

Great Customer Service John McGraw really helped me out when my beloved Honda Pilot was totaled in an accident and i needed to find another car fast. I wanted another Honda John McGraw really helped me out when my beloved Honda Pilot was totaled in an accident and i needed to find another car fast. I wanted another Honda and i wanted something that would last me and my family a long time. With John McGraw's help I found my CRV at Honda Universe and love it! He took care of me and my family and made sure we were happy with our purchase. In fact, when my sister was looking for a new vehicle she was impressed with my experience with John McGraw that she purchased a new CRV from John too. Thank you John for all of your help. Mary and family. More

I had an Amazing experience with both the sales rep Niel Goldstein and finance department with Shawn. I couldn’t have been more pleased with my experience Goldstein and finance department with Shawn. I couldn’t have been more pleased with my experience More

lease by far the best car experience I have had. After visiting several other dealerships i was so surprised by the excellent customer service at this deale by far the best car experience I have had. After visiting several other dealerships i was so surprised by the excellent customer service at this dealership. No hassle very understanding and efficient. Steve O. Umoru was so filled with knowledge regarding the purchasing process. He was very patient but yet comforting. Steve was able to answer all the questions with ease and was very reassuring that i was making the best choice. Finance manager was also very excellent and efficient especially since he was new it was very smooth process. I would highly recommend this location to anyone looking to purchase or lease. great selection and great staff!! More

I went to the dealership with my grandmother to look into leasing a Honda Civic. Generally, I would expect buying or leasing a car to be a long drawn out process but Yvette made the process as quick and eas leasing a Honda Civic. Generally, I would expect buying or leasing a car to be a long drawn out process but Yvette made the process as quick and easy as possible. Even the negotiations went quick. Yvette was friendly and easy to talk to. Overall we are very happy with our experience. More

Honda Universe Lakewood NJ Went to Honda Universe this past weekend and was greeted right away by the sales manager Glenn. He asked us what we were looking for and right away we Went to Honda Universe this past weekend and was greeted right away by the sales manager Glenn. He asked us what we were looking for and right away went to sit with Jose to make our deal. Everyone in the dealership was very welcoming . They couldn't be any nicer. If you are looking for a Honda -Jose is your guy . I love my new Black Honda Accord Touring it has everything you can imagine and Jose took the time to show me how to use everything. Michael Bender the finance manager was very helpful as well. Answered all of our questions and no pressure at all :) More

Had a wonderful experience at Honda Universe on Saturday! The entire sales team went above and beyond to get me into the vehicle I have been dreaming of for years!! Highly recommend Kevin at Honda Universe! The entire sales team went above and beyond to get me into the vehicle I have been dreaming of for years!! Highly recommend Kevin at Honda Universe! More

I recently purchased a 2018 Hyundai Santa Fe Sport, from Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used vehicle and this is normal wear and tear. So , I get two new tires and and ask for a wheel alignment at a tire shop in Toms River. They replace the tires and tell me that they can not do the alignment because I need control arms and that it would cost 550.00. On 1/07/20 , I return to the dealership to see if the control arms were covered under my extended warranty. I was informed that these parts were not covered. I explained to my sales consultant Yvette Rivera - Coates and Sales Manager Glenn Swenson, what I was told at the tire shop. At this time , Mr. Swenson , and Mrs. Coates , spoke with Service Manager Wayne Gross and explained to him what I was told about the control arms. Mr. Gross and Service Dept . Foreman David Plewa , looked at my vehicle and informed that I did not need control arms. I was relieved at this news as the above named employees demonstrated great customer service and loyalty to their customers. They saved me a bunch of money for a repair that was not needed. Great Customer Service Once , Again. I just scheduled my wheel alignment and oil change to be done next week with the Honda Universe Team. Five Stars Across the board!!! More

We were Daves very first sale. very nice guy and not at all pushy. Kevin Ridgley was great to work with. He helped ugh the process. all pushy. Kevin Ridgley was great to work with. He helped ugh the process. More

Good deal on the 2020 Accord The Dealer Kevin, was very accommodating and corrected an issue when the car I wanted ended up having 800 miles on it already so he made sure a new ve The Dealer Kevin, was very accommodating and corrected an issue when the car I wanted ended up having 800 miles on it already so he made sure a new vehicle was delivered to the dealership for my approval. More

On 11-12-19 , I purchased a 2018 Hyundai Santa Fe Sport. I had the pleasure of dealing with Sales Consultant Yvette Rivera - Coates and Sales Manager Glenn Swenson. Yvette , was great in finding me the v I had the pleasure of dealing with Sales Consultant Yvette Rivera - Coates and Sales Manager Glenn Swenson. Yvette , was great in finding me the vehicle that would be perfect for me , in regards to leisure and work needs. She was very professional and courtesy . She did not try pushing a vehicle on me . Glenn , came by to check on me and to see if their was anyhing he could do or get me. Great Staff !!! Great Service !!!.I will definitely be back in the future to buy my next vehicle. Great Customer Service!! Five Stars across the board!!! Thank you , Honda Universe! Go by and See Yvette and Glenn , you won't be disappointed!! Sincerely , Vinnie P. More