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Honda Universe

Lakewood Township, NJ

4.8
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,855 reviews

October 26, 2018

Excellent customer service The salesman was knowledgeable and super friendly. He was not pushy like other salesmen.....if you're considering purchasing a car I would definitely More

by zseda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Honda Universe responded

Thank you for sharing your review and recommendation with us! It is a pleasure to know that John provided you with such excellent assistance and we hope to see you again in the future!

October 24, 2018

Fast and easy!! First time leasing a car so I was super anxious, but Christina was super sweet and so helpful. I explained to her my specific situation and she manage More

by JessyV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Popejoy, Christina Barrett, Ozzy Rosa
Oct 24, 2018 -

Honda Universe responded

Thank you for taking the time to share your review and recommendation with us! It is a pleasure to know that Christina went above and beyond to provide you with such excellent assistance throughout your car shopping experience. We hope to see you again!

October 23, 2018

Horrible experience Working with John McGraw and Cynthia is always a great experience; all information cleared and excellent comustomer service from them. Take care of an More

by Lortiz206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Cubero
Oct 24, 2018 -

Honda Universe responded

Thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience. Please give us a call at (732) 410-4674 and ask to speak with John McGraw to discuss this situation in further detail. Thank you!

October 23, 2018

excellent experience in every aspect my experience with john Mc Graw and Neil Goldstein was excellent. They made me feel comfortable through the entire process - explaining all things abo More

by dianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Honda Universe responded

Thank you for taking the time to share your review and recommendation with us! It is a pleasure to know that John and Neil went above and beyond to provide you with such excellent assistance throughout your car shopping experience. We hope to see you again!

October 22, 2018

Exceptional Customer Service from start to finish! Thank you John McGraw helped me to locate the Odyssey that we were looking for and made the entire process seamless. I would refer you to John to help you thro More

by dianec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Honda Universe responded

Thank you for sharing your review and recommendation with us! It is a pleasure to know that John, Neil, and Nick all went above and beyond to provide you with such excellent assistance. We hope that you are enjoying your new Odyssey and look forward to seeing you again!

October 19, 2018

Highly recommended Very polite easy going a very pleasant experience I would definitely refers friends in the future thank you niel Goldstein for your expertise and clos More

by Amerique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Honda Universe responded

Thank you so much for taking the time to provide us with your feedback and for the five-star rating! WE're so glad to hear that Neil was polite, knowledgeable, and able to make this a pleasant experience overall. Congratulations on your new car, and we look forward to seeing you again in the future!

October 19, 2018

John McGraw awesome service Went to Honda Universe to buy a 2018 civic with my step-son. Met John Mcgraw customer service manager and he was awesome. John took the time to discus More

by mattyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Honda Universe responded

Thanks, Matty, for your positive feedback and for the five-star rating! We're so glad that John, Neil, and Nick were able to make your car buying experience an overall great one for you and your step-son! Congratulations on your new car, and we hope to see you and your family again in the future!

October 19, 2018

Great salesman and great dealership Very helpful and friendly and a true gentleman and helped every step of the way. They kept working up a deal that got me the lowest price and I could More

by pkovacs92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Honda Universe responded

Thank you for sharing your review and recommendation with us! It is a pleasure to know that Neil, as well as our whole team, provided you with such excellent assistance and we hope to see you again!

October 18, 2018

not happy Only John McGraw was willing to go out of his way to help me with a after sale problem. Once the sale was made noone wpuld call me back except Jonh More

by logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Aleman
October 17, 2018

Great clean professional dealership Very professional dealership. Neil Goldstein was a gentleman and very professional throughout the selection process. John McGraw was extremely polite More

by Nick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2018 -

Honda Universe responded

Nick, thank you for your feedback and the five-star rating! We're so glad that Neil, John, and the team were professional, polite, and knowledgable during your visit. Thank you for your recommendation, and we look forward to seeing you again in the future!

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