Back

Honda Universe

Lakewood Township, NJ

4.9
1,951 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
Contact Dealership

1085 Ocean Ave

Lakewood Township, NJ

08701

Directions

By Type

Showing 182 service reviews

January 15, 2026

Excellent service , went above and beyond to satisfy all my needs and concerns while putting me in a new vehicle! More

by BHARRIS521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2026 -

Honda Universe responded

Thank you for your wonderful review! We’re thrilled to hear that our team went above and beyond to address your needs and help you into a new vehicle. We truly appreciate your feedback and your trust in us!

March 30, 2025

La verdad hay mucho personal ahí que no realizan un buen trabajo con los clientes y no deberían trabajar ahi More

by JUANCHOGIL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliel mal empleado
Mar 31, 2025 -

Honda Universe responded

Lamentamos que hayas tenido una experiencia que no cumplió con tus expectativas. Nos tomamos muy en serio los comentarios de nuestros clientes y nos gustaría la oportunidad de mejorar. Por favor, contáctanos para que podamos atender tu inquietud y brindarte el servicio que mereces."

August 07, 2024

I went for an oil change today. Don provided the best customer service ever!! Totally totally recommend to others! More

by Keva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Aug 08, 2024 -

Honda Universe responded

Thank you for the great feedback! We're thrilled to hear Don provided excellent service. We appreciate your recommendation and look forward to serving you again!

July 06, 2024

They ripped me off for $200 in the service department. After telling me the diagnostic would come off my bill, they didn't remove it. So my $650 repair was $850. Never again. More

by afrancesanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Jul 07, 2024 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

September 25, 2023

I bought my car here a year ago and was so happy with the service kept returning to get service work done. Im so happy that I do after dealing with Lester Glen honda service department. Lisa at Honda Univers More

by NGUYETTE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LISA (SERVICE DEPARTMENT), Yvette Rivera-Coates
Sep 26, 2023 -

Honda Universe responded

Thank you for your review of our Service Department! We are so glad that Lisa was able to take care of your vehicle in a timely manner!

June 06, 2023

This is the WORST dealership to buy a car from. I have reached out multiple times to this dealership regarding an issue I have been having for months with my steering wheel and all I have been gett More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McGraw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Jun 07, 2023 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership and would like the opportunity to speak with you and make things right.

May 31, 2023

We have leased 3 Hondas from Honda Universe and every time we need stop in to get the car serviced we experience great customer service. I highly recommend this dealership, best place to get a car More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Honda Universe responded

Thank you for your feedback! We appreciate your kind words.

June 29, 2022

Honda universe Does a great job hiring an informative and polite staff. It’s always a pleasant experience More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Honda Universe responded

Thanks for sharing your kind remarks. It's such a pleasure to know that our team is impressive and you had a pleasant experience as well.

June 27, 2022

I always recommend Honda Universe. To sum up my satisfaction with Honda Universe as a whole, it meets and exceeds all the criteria that Google lists on finding a trustworthy dealershi More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Scott, Diane
Jun 28, 2022 -

Honda Universe responded

It's wonderful to hear that our team is so helpful. We also enjoy knowing that John McGraw and Neil Goldstein were really great and you're pleased with everything. Thank you!

June 25, 2022

Not once have I had a bad experience with this dealership. Everything always comes out to satisfaction. Thank you Honda Universe. More

by MATTHEWHURLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Cunha
Jun 26, 2022 -

Honda Universe responded

Thank you for sharing your kind remarks. It's wonderful to know that you're satisfied with everything as well. Thanks again!

1
...