Back

Honda World Downey - Service Center

Downey, CA

4.7
392 Reviews

392 Reviews of Honda World Downey - Service Center

Sort by
August 25, 2025

Excellent service Customer support very helpful My vehicle was completed in a timely manner Will be returning More

by carolinagullien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gihan Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

carolinagullien, thank you for taking the time and leaving us a review !We’re glad to hear you had an excellent experience with our customer support and timely service. We look forward to welcoming you back soon!-Dennis Alejo GSM

August 25, 2025

It is a very nice location and set up the service was pretty quick although there was a lot of cars More

by letsramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pastor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

letsramirez, Thank you for taking the time and leaving us a review ! We're glad you liked the new location and setup we’ve worked hard to make it a welcoming space.-Dennis Alejo GSM

August 25, 2025

The promt service given by Honda team was amazingly successful and the time manner when the car was delivers after service given great team More

by BISPRDE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gihan Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

BISPRDE1, Thank you for taking the time and leaving us a review ! We’re thrilled to hear that our team delivered prompt and successful service and got your vehicle back to you in a timely manner. It’s always our goal to provide efficient, top-quality care. -Dennis Alejo GSM

August 25, 2025

Took my car for an oil change at 8 am told it would take like 2 hrs it was 3 pm and no one called me I had to call and got a voicemail I was finally called back to pick up car at around 3:15 then was asked More

by no26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guillermo Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2025

The new space is amazing. Everyone I encountered was friendly and helpful. Thank you again. More

by skrystine06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gihan Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

skrystine06,We're thrilled to hear you enjoyed the new space we’ve put a lot of thought into making it welcoming and comfortable for our guests. It’s also great to know that our team made a positive impression during your visit.-Dennis Alejo GSM

August 25, 2025

I made an appointment for 3:30pm on a Thursday. I got there they took my vehicle and an hour and a half later I get a call from the service advisor that there are no technicians to work on my car. More

by emmazava24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Cabrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2025

Friendly helpful beautiful new place clean and bright and the convenience little store is a nice feature More

by alicemart27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

alicemart27, Thank you for taking the time and leaving us a review ! Thank you for the great feedback! We're so glad you enjoyed the friendly service, our clean and bright new facility, and the added convenience of the little store it's the small touches that make a difference.-Dennis Alejo GSM

August 25, 2025

They have the best service reps always being very clear about the work that needs to be done on my 2016 honda pilot this where I go for all the service that my car needs 😀 More

by Munolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Honda World Downey responded

Munolu, thank you for taking the time to leaving us a review ! We're thrilled to hear that our service team has consistently provided clear communication and dependable care for your 2016 Honda Pilot. It's always our goal to make sure every customer feels informed and confident about the work being done.We truly appreciate your loyalty and trust ,thank you for choosing us as your go-to for all your vehicle's service needs! -Dennis Alejo GSM

August 25, 2025

I think they should be more organized next time, they couldn’t keep up on who was next. More

by raqqzt.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gihan Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Honda World Downey responded

raqqzt.21, thank you for taking the time and leaving us a review ! We're sorry to hear there was confusion about the order of service during your visit. Your time is valuable, and we’re committed to making improvements.-Dennis Alejo GSM

August 24, 2025

GUILLERMO HERNANDEZ, SERVICE ADVISOR, IS VERY EXPERIENCED, KNOWLEDGEABLE AND PROV8DES OUTSTANDING CUSTOMER SERVICE. I HAVE BEEN A CUSTOMER OF LA HONDA WORLD FOR 19 PLUS YEARS AND I STRONGLY BEL More

by TahoeB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ARNEL...MASTER HONDA MECHANIC
Aug 25, 2025 -

Honda World Downey responded

TahoeB, We’re incredibly proud to have Guillermo Hernandez on our team, and your words perfectly capture the level of dedication and service he brings to every customer interaction. 19+ years of loyalty means the world to us .We’re honored to continue taking care of you and your Accord. Thank you again for being such a valued part of the Honda World family.-Dennis Alejo GSM

...
6
...