Honda of Ames

Liked that the staff were masks. Jerry was very helpful and was thoroughly explained the features of the CRV EXL. He provided useful information about purchasing the vehicle. and was thoroughly explained the features of the CRV EXL. He provided useful information about purchasing the vehicle. More

The Service Department does a fine job with maintenance and repairs and deserves a good rating. But the dealership, including its service department, does not require its employees to wear masks or to soc and repairs and deserves a good rating. But the dealership, including its service department, does not require its employees to wear masks or to social distance, the only measures now available to mitigate the coronavirus pandemic. The service agent who finalized my bill (not Jeff Searcy, who greeted me without a mask and within 6 feet when I arrived) said he doesn't wear a mask because it would not help him due to his exposure to so many people in a day not wearing masks. So he protects his family by immediately bathing and changing clothes when he gets home. He did not understand that his wearing a mask would help protect me and other customers from COVID-19, especially those of us in a high-risk group. Wearing a mask is not a political statement; it is a life and livelihood statement, one that just today was verified and advocated by leading Republican leaders in the US House and Senate who now support wearing masks. The Honda of Ames dealership, and Lithia Motors, should do what Menards has done from the start of the pandemic: require workers and customers to wear masks and to socially distance. We all should have the freedom to live through this pandemic, even when it compromises our freedom of movement and congregating with others. By the way, the service department promised that my steering wheel would be covered in plastic, and it wasn't. Honda of Ames is derelict in protecting the lives and livelihoods of its customers and employees. It is not doing so, so I give a two star rating to a company that up until now has clearly been a five star company for me. Its management needs to begin being part of the solution to the pandemic, not a contributor to unnecessary deaths, lost employment, bankruptcy, horrendous hospital bills, family grief and grieving. More

Kind, friendly and accommodating. Kind, friendly and accommodating service! I have a lifetime oil change on my vehicle and needed it changed before heading out of town. Mel was great a Kind, friendly and accommodating service! I have a lifetime oil change on my vehicle and needed it changed before heading out of town. Mel was great and got me in before I had to leave! More

Attentive salesperson We were extremely pleased with Wayde! He was very helpful , attentive, and informative. His charismatic and easy going personality was refreshing. We were extremely pleased with Wayde! He was very helpful , attentive, and informative. His charismatic and easy going personality was refreshing. He explained all the features of the car and was very patient. More

THE WORST CAR BUYING EXPERIENCE OF MY LIFE! Salesman that blatantly lie to your face? Yep! Incompetent mangers? You betcha! These xxxxxxxx are the definition of lot lizard. Their complete and total lack of p blatantly lie to your face? Yep! Incompetent mangers? You betcha! These xxxxxxxx are the definition of lot lizard. Their complete and total lack of professionalism was unparalleled. Avoid this place like you avoid covid-19! More

Dangerously bad rotors and break pads on a Certified Pre Owned. Then you only replaced the back ones. One of the rotors even had a chunk missing. you weren't even supposed to let this vehicle leave your lot Owned. Then you only replaced the back ones. One of the rotors even had a chunk missing. you weren't even supposed to let this vehicle leave your lot. It even had some collision damage on the front body I did not notice before I test drove it, and which the other Honda dealership claims you HAVE to fix before you sell the vehicle as CPO. You couldn't even clean the rust on the rotors. A different Honda dealership gave me a 50% discount on their inspection service after apologizing FOR YOU. More

Was over charged for an oil change. Charged me over $77. I told him NO on the rotation of tires when they checked me in. I told him NO on the rotation of tires when they checked me in. More

This Honda service department has always been fast, thorough and courteous to me. I've appreciated their candor if something more than my regular service needs to be done. thorough and courteous to me. I've appreciated their candor if something more than my regular service needs to be done. More

Mentioned problems that weren't addressed. minimal information filled out on the service ticket. inadequate waiting room seating for the amount of people concerned about the virus. information filled out on the service ticket. inadequate waiting room seating for the amount of people concerned about the virus. More

Honda/Ames Keeps Me Out Of Trouble! I've had a couple of recent experiences with Honda of Ames. Not long ago I had to drive right over a step-ladder in my lane of I-35--there was too muc I've had a couple of recent experiences with Honda of Ames. Not long ago I had to drive right over a step-ladder in my lane of I-35--there was too much traffic on either side. Tremendous bang underneath my car, but no red warning lights or trouble driving home. Honda of Ames got me in as quickly as possible to check for damage; quite relieved to have no problems at all. Not long after that visit, I had a routine maintenance appointment. I got in and out in good time with an alert that my brakes are likely going to be due for some work. I have a 2013 Accord with 82,000 miles on it, so the brakes have done well by me. I have always been treated with utmost courtesy and promptness; I can recommend this dealership to anyone anywhere. More