Honda of Ames

Don't bother filling out a service request online. I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for servi I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for service whenever I was in town, since I don't live near there. I specifically asked if I needed to make an appointment beforehand, and was told it wasn't necessary but I could if I wanted to so I didn't have to wait as long. I have had issues every time I have needed service. The first time they were super rude and mad that I didn't have an appointment. I have tried to make the appointments online since then. I always chose the "contact via email" option as I am not always able to speak on the phone. I have NEVER received an email. I have gotten phone calls every time, including one time while I was halfway there saying saying the website was wrong and they didn't really have the appointment open. I tried once again to make an appointment last week on the website, again choosing to be contacted via email. I chose a time online and it said they 'will contact me shortly'. I once again got a voice mail later that day asking me to call back to schedule my appointment. Not everyone is able to do this and I personally cannot. I emailed them via the "contact us" link asking to be helped in setting up my appointment and again got a message I would get a reply shortly from Mike Gougherty - General Manager. It's been 4 days and I have no appointment and I have not heard from anyone. More

Very Helpful First time buying a car, and Honda of Ames made it a smooth transition and were very helpful. I appreciate their quick response time and willingness t First time buying a car, and Honda of Ames made it a smooth transition and were very helpful. I appreciate their quick response time and willingness to help. More

Always excellent The service department is always fast and friendly. They give me an appointment on short notice and finish the service quickly. The employees are ve The service department is always fast and friendly. They give me an appointment on short notice and finish the service quickly. The employees are very helpful. More

Excellantg We moved to this area 5 yrs ago and have been doing business with Ames Honda every sence. We have always found them to be very helpful, friendly and We moved to this area 5 yrs ago and have been doing business with Ames Honda every sence. We have always found them to be very helpful, friendly and efficient in their service. We dealt with Jerry with this purchase. He was excllant. Very patient in explaining all the new electronics and various features of the vehicle. We will continue to do business here in the future and recommend the dealership to friends. More

Corrected a Problem They located an error an non-Honda garage had made. They explained it to me and quickly fixed it. We have used Honda of Ames for the past 5 years. Th They located an error an non-Honda garage had made. They explained it to me and quickly fixed it. We have used Honda of Ames for the past 5 years. Thanks. More

neede a new battery, quick No appointment, but I had a pressing drive in a couple of hours. Battery change pronto, friendly and helpful staff. Got me in right away. No appointment, but I had a pressing drive in a couple of hours. Battery change pronto, friendly and helpful staff. Got me in right away. More

positive experience So far so good. This is our first experience with a Honda vehicle. So far we are satisfied. The AWD feature plus the dual temperature settings are two So far so good. This is our first experience with a Honda vehicle. So far we are satisfied. The AWD feature plus the dual temperature settings are two of the features I look forward to using. More

3rd car purchased from this great dealership! I have purchased 2 Accords and now a CR-V from Honda of Ames. This dealership has always been very accommodating and pleasant to deal with. I purchase I have purchased 2 Accords and now a CR-V from Honda of Ames. This dealership has always been very accommodating and pleasant to deal with. I purchased my most recent vehicle from salesman Wayde Klingbeil. Wayde was very thorough and spent a lot of time going over all the features. He has reached out since my purchase to make sure everything was well and offered his assistance if any questions would arise. I would definitely recommend Wayde if you’re looking for a knowledgeable salesman. I have used the Honda of Ames service department for years and had excellent excellent service. More

Getting ready for a road trip I always know that when I take my car into Honda of Ames they will do their best to find the problem, make the repairs and the service manager will re I always know that when I take my car into Honda of Ames they will do their best to find the problem, make the repairs and the service manager will report back to me if there are additional concerns that need to be brought to my attention. Service is always done in a timely manner. Thanks for the great service More

Great Customer Service in the Service Department I just had my 30,000 mile service appointment on my Civic - scheduling was convenient and my car was ready at the time I had requested. I scheduled wi I just had my 30,000 mile service appointment on my Civic - scheduling was convenient and my car was ready at the time I had requested. I scheduled with Andy and checked in with Mel. Both are great to work with. More