Honda of Ames

Salesman didn't know the product very well. I tested one Civic that had a sever ding on one side (that would have developed into rust). The last car I tested - and purchased - he told me there were no blind Civic that had a sever ding on one side (that would have developed into rust). The last car I tested - and purchased - he told me there were no blind spots on these newer cars. I didn't believe him - especially after testing it on a four-lane. I did buy the car but put spot mirrors on it immediately. During closing salesman had to get another copy of insurance card because he had left it at home. Honda of Ames is always unwilling to negotiate (bought a CRV and a Civic there). Seems common among Honda & Toyota dealers. My car prices was rated as "Fair". Yes - I could have walked out but they knew I needed a car and they had the model & trim that I wanted. Finally, I was paying CASH for the car. When ready to sign the papers I was asked for my income, housing info. & job situation. I finally asked why? They said "This shows as a lease-buy-out." I said "Uh...No it is not!" They should have had the paperwork ready (accurately) when I showed up. It took nearly 3-4 hours to finalize it all. Way too slow! The only positive experience besides the salesman's friendly personality was that I was given a shuttle ride back to Ankeny. Driver was very friendly. More

Everyone was very helpful and professional! Everyone listened and worked with me to find the option that worked best for me! Jerry was a great salesman! listened and worked with me to find the option that worked best for me! Jerry was a great salesman! More

I connected first via an email which was promptly returned with the information requested. Upon my in-person visit, Zach had the car ready for a test drive , providing informative and friendly servi returned with the information requested. Upon my in-person visit, Zach had the car ready for a test drive , providing informative and friendly service before and after the test drive. That continued throughout the buying process, which we handled all in one day. More

Don't trust them. Tried very hard to sell me a differential fluid change at 15000 miles when the owners manual calls for 30,000. differential fluid change at 15000 miles when the owners manual calls for 30,000. More

I've always wondered why this Honda dealership now never encourages me to bring my car there for service in over 6 months or 3 months or or changing lubed up for whatever reason they don't do that and that encourages me to bring my car there for service in over 6 months or 3 months or or changing lubed up for whatever reason they don't do that and that is really surprising they seem to be passing up a good thing or else they're totally understaffed for the service department More

Good, excellent service! Friendly welcome and put everything together in time. I am waiting in the lobby area, there are customers service there as well. everything together in time. I am waiting in the lobby area, there are customers service there as well. More

I took my car in to check some damage on the front bumper, and my tire pressure (which I couldn't get calibrated properly). Josh helped me. Service was speedy, and very inexpensive (I paid less than bumper, and my tire pressure (which I couldn't get calibrated properly). Josh helped me. Service was speedy, and very inexpensive (I paid less than $7 for 10 clips un my bumper-shield). It included a free multi-point inspection. Everyone was friendly too! Couldn't be happier. More

Had an appointment with Honda of Ames for an oil change and was out of there in record time. Thanks for the prompt friendly service. and was out of there in record time. Thanks for the prompt friendly service. More

Good service…did exactly what I wanted without trying to push extras push extras More

Daniel Woodward was very nice and helpful when it came to finding the right car for me! finding the right car for me! More