Had a self-inflicted problem after getting my wife's car serviced at Honda of Bartlesville and after I had picked it up. Later that afternoon, my wife's car wouldn't start. It was 5pm but my service rep Mathew Baxter was still at work. He tried troubleshooting the issue over the phone, which I thought was a steering wheel lock issue, but we were unsuccessful. Since I couldn't move the car without having it towed, Matthew offered to drive to where I was, about 15 minutes away even though it was well after his work shift. When Matthew arrived, he realized I was using the wrong car key, my car key, not the key to my wife's car that I was driving that day. And of course, if you put the right key in the right lock, the Honda started right up.
Like I said, this was a self-inflicted issue. But think about what would had happened if Matthew had NOT come to my rescue. I would have had to arrange for my car to be towed, my wife would have had to drive 45 miles to pick me up and another 45 miles to get us home. The tow truck driver would have figured it out too but that might have been another hour before they showed up (and my wife probably would have arrived to take me home by then).
Thanks to Matthew, we were spared a possible towing charge and over an hour of unneeded driving time. Matthew, as always, was gracious about my mistake.
I also appreciated that they proactively notified me of a warranty issue that we were not aware of and had already ordered the replacement part.