Honda of Cleveland

Disrespectful and Threateningly Aggressive Service Manager Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) bu Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) but we found him to be extremely rude and very aggressive. His customer service skills were sorely lacking and his behavior very disrespectful. The service to my car was not as expected and there appeared a second charge for the same alignment. When the exchange became heated, I left the service area and got into my car and this man actually followed me and tried to remove the keys. AS we came to pick up my vehicle together my husband was in the service area to pay the bill with our credit card. We then left to speak to the general manager, Mr. Corey Choate. He is to be complimented for listening attentively to our situation, calmed us down and agreed there should not be a second charge for the alignment and had the charge removed. It was a very distressing situation and I would never bring my car for service there again based on the response of this service manager. More

Definitely a 5 star service department I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement i I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement in telling me what needs to be done. More

We choose Honda of Cleveland for our purchases and service Honda of Cleveland has always been professional and efficient with all of our dealings. They maintain the highest level of customer service and striv Honda of Cleveland has always been professional and efficient with all of our dealings. They maintain the highest level of customer service and strive to insure that all of their customers are well taken care of and pleased with their service needs. More

Regular service Honda of Cleveland always tries provide excellent service. We discussed the service needed before the car was taken to the shop. Once the service was Honda of Cleveland always tries provide excellent service. We discussed the service needed before the car was taken to the shop. Once the service was complete I was given a written description of the work and answered any of my questions. The waiting area was comfortable and clean. Beverages and small snacks were available for those waiting. It was a good experience. More

Excellent staff and service department Residing some 60 miles away, I initially visited this dealership because of a recall notice on my Honda Pilot. I made an appointment for the service a Residing some 60 miles away, I initially visited this dealership because of a recall notice on my Honda Pilot. I made an appointment for the service and was pleased to find a very friendly and efficient staff in the service department. Even though the repair required more time than I had anticipated, the facilities offered a very comfortable environment during the wait. At the conclusion of the work, I was presented a review of all recommended service work for my automobile and I recently returned to have some, but not all of that work completed. The staff was accommodating and did not attempt to pressure me to do work that I did not want to do. I will quiet possibly purchase my next automobile from this dealership. More

Outstanding Mark Duncan made our appointment, we dropped off the vehicle and he took excellent care of the service needs we had in a fast and friendly manner. We Mark Duncan made our appointment, we dropped off the vehicle and he took excellent care of the service needs we had in a fast and friendly manner. We appreciate his enthusiasm and courteous service. More

Absolutely wonderful. 5 stars on everything. Traveling from Indiana to Tennessee. Car would not crank while leaving motel in Cleveland AAA got us on the road and advised us to the Cleveland Hond Traveling from Indiana to Tennessee. Car would not crank while leaving motel in Cleveland AAA got us on the road and advised us to the Cleveland Honda. Called and spoke to Greg Lee who assured us that we would not be waiting long to get battery tested and problem solved. He made us very comfortable and the service was fast. We were back on the road in no time. Every employee that we encountered had a smile on their face. A great place to use. More

stress free I came into the dealership because my car had been stolen. I was taken care of on the spot. They had just found my car. I got it towed 40 miles and al I came into the dealership because my car had been stolen. I was taken care of on the spot. They had just found my car. I got it towed 40 miles and all I had to do is give the toe driver this mans name. They took care of the toe driver when it got there ,reprogramed my car, and new keys. I got it that evening to them . It was ready early the next morning. The people there are great caring people. More

Great customer service Every time I go in and get my oil changed the customer service is excellent. They meet me at the car before I can get out and get the process starte Every time I go in and get my oil changed the customer service is excellent. They meet me at the car before I can get out and get the process started. They are very accommodating, very friendly and very helpful. I was a little bit early and I was going to sit and wait for my appointment time. However, they got me in and finished and I didn't have to wait but 20 minutes or so - just barely past my appointment time. I would highly recommend this place to anyone. More

Honda 2002 Accord Transmission Select Switch replacement Diagnosis and repair estimate were accurate and service performed as promised. Service agent was courteous and prompt. I would recommend this dealersh Diagnosis and repair estimate were accurate and service performed as promised. Service agent was courteous and prompt. I would recommend this dealership to other friends. More