Honda of Freehold

Confidence From the moment I enter the service center I am greeted by a representative and meet with my advisor shortly thereafter. I have been using Honda of F From the moment I enter the service center I am greeted by a representative and meet with my advisor shortly thereafter. I have been using Honda of Freehold for my car service for 10 years with complete confidence that all appropriate services are performed and unnecessary work is never suggested. More

Classic Bait and Switch We agreed on a lease deal. Didn’t have a color. I asked if they could get one and they said at the deal we agreed to I would have to take dealer stock We agreed on a lease deal. Didn’t have a color. I asked if they could get one and they said at the deal we agreed to I would have to take dealer stock. I said understood but I want that color so I’ll look elsewhere. Ok I’ll tell my manager. He comes back, with, We’ll have the car tomorrow. At the deal we agreed to. Great. I give him a $500 deposit. Calls me late next day says its coming later can you come the following day to pick it up. I agree. The following day I call and ask for status and salesman says they can’t get me the color I want. He says that he can do $10/month better if I take a different color. I agree. I went to pick up car, and sit with wife and daughter and salesman. He goes over terms of deal again and we all agree that this is the deal we’ve been talking about. Get car on insurance policy and then go in to financing. Signing stuff with financing and then he asks for about $600 more than I agreed to. Gets salesperson in room with us and says there was a breakdown in communication with sales and GM and they won’t honor the deal sales and I agreed to. They lied to me and now my kids who thought they were getting their first car tonight do not have one. To top it off, the GM who said that’s not the deal we agreed to tells us the color I want is there. Unbelievable!!! Don’t deal with these liars. I have leased 3-4 vehicles from the previous owners of this dealership and never had a problem. When the new Pilot came out I aske for a test drive since my current lease was about 6 months out. I was told that they don’t want to give me a test drive since I was not ready to get a car. I thought then never to deal with these guys but I thought I would give them another chance. Should have stuck with my first thoughts. I’ll never walk in their again beware of this dealership. More

Excellent Service Offered excellent customer service Offered great savings Offered quick service time Would come back. Recommend to a friend See you for the next Offered excellent customer service Offered great savings Offered quick service time Would come back. Recommend to a friend See you for the next service Thank you More

Old car , but still important to Freehold Steve in their service department made the process go perfectly. A timing belt is a serious project, and the car runs so well with credit to the pro m Steve in their service department made the process go perfectly. A timing belt is a serious project, and the car runs so well with credit to the pro mechanic. I will continue to make Freehold my "go-to" place. Worth every penny. More

Excellent service Donna was wonderful! She totally understood my financial situation! She prioritized what needs to be done ASAP! I would like to have Donna as my Donna was wonderful! She totally understood my financial situation! She prioritized what needs to be done ASAP! I would like to have Donna as my advisor in the future. More

STAY AWAY FROM THEM After receiving an advertisement in the mail my husband and I decided to go and check them out. We already had a 2016 Hyundai which we stilled owed on After receiving an advertisement in the mail my husband and I decided to go and check them out. We already had a 2016 Hyundai which we stilled owed on. So we went in and were approached by Damien. We sat down with him and I explained to him that our credit wasn't good due to the fact that I was out of work for a period of time. So after running our credit we were told that they could get us into a new car. but we had to surrender our Hyundai back to the bank. we were concerned what it would do to our already bad credit and was told not to worry because if we continued in good standing with Honda Financial and were not late with our payments that it would help our credit and we would always be able to get credit from them. so after my husband and I talked about it we decided to surrender the car and make whatever payments to the bank after the car was sold for we didn't want to short the other bank, we decided to do it being that Honda 's were such good cars. So after sitting there for 5 hours our sales person which was too busy taking care of everyone else finally had us test drive a Honda HRV which we absolutely loved.. We signed a lease agreement with them (which was not honored) and finally left. We had the car for 2 weeks we thought everything was fine until we received a letter in the mail from Honda Financial that our financing did not go through. We had to call them, they never called us to tell us that there was a problem with the financing. So we went back to them and were told not to worry about it that it was being worked on..So we left. On our way home we received a phone call that we needed to come back.. We spoke to Mike in finance and he told us that we could not keep the car but they could get us into an older car. We were so upset at that time because here we are we gave up a 2016 car which we had a great payment history with thinking we were going to get into a better car. Now we have no car another black mark on our credit which we have been working on repairing all for nothing. All because they wanted to beat a sales record. We did have one good experience there, We had the pleasure of spending some time with Cory Jordan. We found him to be so sweet. we are looking to see if we have any legal recourse. I do not recommend them. I know nothing will be done but I just wanted to put this out there. More

Fast service I am a long time customer. I have had Freehold Honda perform every service since I bought the car. They are professional and are careful. I would reco I am a long time customer. I have had Freehold Honda perform every service since I bought the car. They are professional and are careful. I would recommend them to anyone. More

Prompt and courteous The service person was quite thorough and explained every detail to my complete satisfaction, The car rides very smoothly and is clean. The waiting ro The service person was quite thorough and explained every detail to my complete satisfaction, The car rides very smoothly and is clean. The waiting room was very comfortable and I napped for a good hour. More

God awful manners I've contacted Honda NA about them. The sales manager must be the most insulting man could say revolting And this is just after a house cleaning .. I've contacted Honda NA about them. The sales manager must be the most insulting man could say revolting And this is just after a house cleaning ..with a much better staff. Of I was owner I. Would kick this team swiftly in the backside More

Pleasant Sat. Morning at a Honda Dealership I brought my car in for an oil change and a multi-point inspection. The individual who took care of me was a Mr Robert Ramirez, who took the time to I brought my car in for an oil change and a multi-point inspection. The individual who took care of me was a Mr Robert Ramirez, who took the time to explain to me everything that needed to be done to my vehicle in order to keep it running in tip-top condition. He also pointed out to me which of these things were urgent matters that needed to be done ASAP and which things could be put off until a later date, which I appreciated very much as there were several expensive things that needed to be addressed. He also checked to make sure there were no recalls on my vehicle, which I also appreciated. I did not have the time to have everything done then, so he gave me his card and told me to call him to schedule an appointment, and he would also have a loaner vehicle for me. I will be calling this week to schedule an appointment. The waiting room was comfortable and the selection of coffee, bagels & pastries were great. All-in-all, an excellent customer service experience. More