Honda of Hackettstown

Great deal, great people I bought a 2016 Honda Accord Sport. I could not be happier with the car. Everyone at Hackettstown was helpful and professional. Carlos, my salesman, w I bought a 2016 Honda Accord Sport. I could not be happier with the car. Everyone at Hackettstown was helpful and professional. Carlos, my salesman, worked extremely hard to locate the car that I wanted and I had a really pleasant experience with both of the sales managers, Ryan and Thom. They helped me get a great deal on the car. The finance guy was also great. Paperwork was done quickly and painlessly. I highly recommend Honda of Hackettstown if you want a relaxed, professional car buying experience. More

Treated like royalty for a used Odysseypurchase In June 2015 we stopped in to see if Honda of Hackettstown happened to have any inexpensive Honda Odysseys for sale. You would think we were looking In June 2015 we stopped in to see if Honda of Hackettstown happened to have any inexpensive Honda Odysseys for sale. You would think we were looking to spend a hundred grand! Everyone was beyond pleasant, they had a couple of choices in our price range, went beyond all expectations in prepping the car and have just been excellent to deal with. The only little hiccup had to do with the title (bought in NJ, registered in NY) which got delayed and they even put in the effort to FedEx that to us at no charge. Oh, and we have been extremely pleased with the Odyssey. She has been reliable and an incredible value. I know this sounds a little too good to be real, but I was pleased enough with the sale and the overall attitude to bring the vehicle in for some more involved service rather than using my local dealer. They have been just great to deal with and special thanks to Thom and Rob in sales. Highly recommended. More

Early Xmas gift to myself. Saturday Dec 12th I went down to this dealership. Keep in mind that I drove nearly and hour and a half for the best deal. I made an apt over the inter Saturday Dec 12th I went down to this dealership. Keep in mind that I drove nearly and hour and a half for the best deal. I made an apt over the internet and meet at my time Saturday at noon. From the moment that I pulled in I knew that I wasn't leaving without a car... well that's what my gf said being that we went out so far. I met Rob Nylund as I pulled in and he took care of me from start to finish. I've been to other dealers and really wasn't given the time of day, but Rob relaxed, listen to me and we went from there. Granted the car I wanted was a bit hard on the pockets but Rob thought about my situation and found something that could work for me. I can't complain at all. I'm really happy with my new Honda Accord Sport 2016 and when my lease is done, I'd definitely go back for my next vehicle. My girlfriend Diana and I will definitely go back. More

Great Sales Experience My buying experience at Honda of Hackettwtown was one of the best car buying experience in the 30+ years I have been buying cars. My sales person, Kev My buying experience at Honda of Hackettwtown was one of the best car buying experience in the 30+ years I have been buying cars. My sales person, Kevin Mottola was very knowledgeable and helpful, without being pushy, which are rare qualities to find these days. I would definitely recommend Honda of Hackettstown to other family members of friends More

Purchased used vehicle for our son Very satisfied with the experience of the purchase of a used vehicle for our son. Robert listened to our needs searched the inventory and delivered op Very satisfied with the experience of the purchase of a used vehicle for our son. Robert listened to our needs searched the inventory and delivered options for us to choose from in our budget. No pressure to do something we did not want to do, very professional and easy to work with. More

Rob Nylund I recently purchased a used Nissan Murano, and was very happy with my purchase. Rob, was my salesman, he was very professional, and made the process I recently purchased a used Nissan Murano, and was very happy with my purchase. Rob, was my salesman, he was very professional, and made the process very easy, He went the extra mile with me and I recommend him highly. The service I received is a perfect example of what customer service and sales should be. Thanks again Rob! Florine More

EXCELLENCE ONE MORE TIME! I bought a new Honda Pilot earlier this year; and I was so satisfied with the service that me and my wife Sarah decided to go back to see our options, I bought a new Honda Pilot earlier this year; and I was so satisfied with the service that me and my wife Sarah decided to go back to see our options, after my 2001 Honda Civic gave its last trip. I was on a budget. I told them I was looking around to see what we could afford. I was looking at other brands to see what was convenient for us. Again, after looking around, I went back to the dealership and spoke to Raul and Ryan. They received me like alway, with a great smile and remembered our names. I am a VERY difficult client, but the guys at this dealership were very patient to my thousands of questions. This is a perfect example of what customer service and sales should be like. EXCELLENT GUYS! I wouldn't go anywhere else. Raul, Ryan, THANK YOU! More

Do not buy from this dealer We purchased a Certified Pre-Owned Civic a week ago. Our sales person, Vinnie, appeared to be straight and to the point. Before we purchased this Cert We purchased a Certified Pre-Owned Civic a week ago. Our sales person, Vinnie, appeared to be straight and to the point. Before we purchased this Certified Pre-Owned Civic, we noticed a large scrape on the passenger front end bumper. I asked about it wondering if it happened in their lot. I had assumed that Certified Pre-Owned cars came pretty much scratch-free. I had experience with purchasing a Certified Pre-Owned Lexus from Ray Catena Lexus of Monmouth (btw... this Ray Catena dealer was amazing!) Vinnie replied that dents and scratchs on the metal are what is covered. Not the bumper. He offered to touch up with some paint. He'd have it taken care of. "Okay" we thought. We retrieved the car that night, it was dark, the car black, it was raining, and we hadn't thought to question the paint job. Next Morning we looked, what a disappointment! Reading through the paperwork they provided we found wording in the "Honda Certified Pre-Owned Checklist", stating a Certified Program Standard of "Scratches greater than 4 inches, dings/dents that cannot be covered with a dime and/or damage that penetrates to the metal must be repaired". " We tried multiple times over the course of this week to reach Vinny (emails and phone messages) and then a pre-owned sales manager (left phone message). NO RESPONSE! It's unbelievable that we cannot even get a return phone call. What seemed like a pleasant place to do business turns out to be just another car dealership with all that implies. We even contacted Honda of America only to be told that NY/NJ dealers are all franchises and have a horrible reputation for follow-up. No Kidding Really, it would have taken very little to make us happy. Shame on them More

Pleasant experience I just bought a Honda Accord 2016 and loving it. I visited three dealerships in the area before deciding on Hackettstown Honda. I picked Hackettstow I just bought a Honda Accord 2016 and loving it. I visited three dealerships in the area before deciding on Hackettstown Honda. I picked Hackettstown because of the no pressure sales experience. Rob Nylund was my salesman and made my experience not only pleasant but fun. He went the extra mile with me and I recommend him highly. I was put through so much pressure with the two other dealerships I went to that I chose not to buy from them even if the price was right. I enjoyed going through the service department and Hackettstown Honda and was able to ask questions about my 2003 Honda as well as the new Honda’s that are now out. With my new Honda I receive no charge oil changes, seasonal multi-point inspections, loaner cars and car washes for life. I got an excellent price and so it was a done deal. More