Honda of Kenosha

I have been leasing vehicles with Honda of Kenosha for a couples years now and I have had the pleasure of working with Courtney Graves! She is and has continued to be supportive to all my needs. She has alw couples years now and I have had the pleasure of working with Courtney Graves! She is and has continued to be supportive to all my needs. She has always made me feel comfortable and welcome while there. Such a great feeling when someone like Courtney to work with through a stressful experience, and thank you Courtney because my experience this far has been far from stressful. Kudos to you for me the best sales women you can be keep up the great job! More

2 things were added without discussing prior to purchase, also didn’t negotiate price at all after they said they would. Salesman was very friendly though. also didn’t negotiate price at all after they said they would. Salesman was very friendly though. More

I had an easy and quick experience which is perfect for me. It was a clean and calm environment where I didn’t feel pressured or rushed about any of my decisions. me. It was a clean and calm environment where I didn’t feel pressured or rushed about any of my decisions. More

Overall not amazing communication. It's left a lot on the customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in fact be a problem when the time came to come through on it. It's also telling overhearing some other conversations between service staff and customers, on more than one occasion it seems like the service staff was being deliberately obtuse to 'get back' at another department that had pointed the customer to the service desk for a solution. In the end though that just leaves an unhappy customer. Overall they're probably no different from any other dealership's service department but let's be honest, that's not a high bar. More

Sam was my tech support person. His service and knowledge of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly, on time, and below estimate. More

Very fair, fast and accurate. I will be a repeat customer. Rodney was exceptional and very good at explaining everything to me. A very good experience customer. Rodney was exceptional and very good at explaining everything to me. A very good experience More

Courtney graves was Ideal helping me through the process. I appreciate Honda working with me.when so first came in no one greeted me I had to find someone. That’s the only complaint I appreciate Honda working with me.when so first came in no one greeted me I had to find someone. That’s the only complaint More

The sales staff really seemed interested in what we were looking for. They listened well. They weren’t just trying to sell us any car. looking for. They listened well. They weren’t just trying to sell us any car. More

Maintained great communication throughout the repair process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talke process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talked to me. More

Throughout the whole process Courtney was amazing and made sure everything was right for me. Love how she made sure it was exactly what I wanted ! made sure everything was right for me. Love how she made sure it was exactly what I wanted ! More