Honda of Kenosha

It’s so easy to schedule a service. You can call or do it online. The service advisors are also very customer friendly- not pushy at all. I see Joe Valente and he delivers exceptional service all the time. online. The service advisors are also very customer friendly- not pushy at all. I see Joe Valente and he delivers exceptional service all the time. More

Service was great. Service person explained all services performed in detail. Was done in less than an hour. performed in detail. Was done in less than an hour. More

Ritchie was super helpful and he made finding a car easy. He made sure to look in my budget and helped me not get my hopes up when looking at cars a little out of my price range. He made sure to look in my budget and helped me not get my hopes up when looking at cars a little out of my price range. More

They are very friendly and explain options and costs. The wait time is as promised. The wait time is as promised. More

Excellent service and employees are very well trained. I always had a great experience when I take my car to the service. They also give a free car wash even if it is a standard oil change. Keep it up !! always had a great experience when I take my car to the service. They also give a free car wash even if it is a standard oil change. Keep it up !! More

Great service , fast, fix the issue , and I will definitely bring my Honda back in the future!! definitely bring my Honda back in the future!! More

Everyone was great to deal with. Top notch all the way around. Would definitely work with them again. around. Would definitely work with them again. More

I appreciate the efficiency of the service staff and their friendly approach to customers. The quality of mainenence and repairs I receive on my honda is stellar their friendly approach to customers. The quality of mainenence and repairs I receive on my honda is stellar More

Joe knew who I was when I walked through the door. Once I got through to schedule, able to get an appointment the next day. I got through to schedule, able to get an appointment the next day. More

First off, I’m glad that you sent me this email for a chance to explain our most recent experience. Back in July of this year, my wife and son were in to get his 2016 Honda Accord Serviced. The car chance to explain our most recent experience. Back in July of this year, my wife and son were in to get his 2016 Honda Accord Serviced. The car was diagnosed as needing a new rear camera system, since the image stopped working when the car was placed in reverse. With that, we were advised to pre-pay for both the new camera and the service, which we did in full. Fast forward to Monday, November 15th, I was told to call and check on a back ordered camera part, as that was the anticipated delivery date. When I called, I was connected to parts. The parts manager was low on patience and it was displayed in his tone. I had explained the situation, and asked to confirm if the part had arrived so I can schedule an install. The parts manager simply said, nope and that there wasn’t a new eta on its arrival. So, mind you, I have been waiting since July for this part to be delivered and I’m well aware of the supply chain issues that are being experienced on our coasts, but there were a number of ways a manager can handle customer facing communications. Especially to a customer that has purchased multiple vehicles from Honda of Kenosha. Needless to say, I asked for a full refund, and one would argue obtaining our full refund was also a trying experience. First, Honda only tried reimbursing me for the part order, but if you recall, I had paid for both part and service ahead of time. When I called back, again to speak with parts, he mentioned that there was nothing he can do, since the gentlemen that handles these reimbursements was on PTO. I asked to speak with a manager, who then later resolved the ask by reimbursing me in full….deep exhale… This was a very difficult process, which took multiple phone calls and finally was handled when speaking with a manger who took matters into her own hands and handled the situation. This should be used as a training opportunity, since you may have lost my business moving forward. More