Honda of Kenosha - Service Center

Excellent service from Kenosha Honda! Rodney was especially helpful addressing my concerns!kept me informed of progress which was really appreciated! So far very pleased! especially helpful addressing my concerns!kept me informed of progress which was really appreciated! So far very pleased! More

The service center does a amazing job, every time I bring in my vehicle in, I don’t have any negative examples that betray them in a negative way… in my vehicle in, I don’t have any negative examples that betray them in a negative way… More

They did my recall as asked. Provided shuttle service to my home and back. They were polite, and did not push to do extra repairs or maintenance like many dealers do to my home and back. They were polite, and did not push to do extra repairs or maintenance like many dealers do More

They seemed quick and efficient. Very polite and easy to talk to. They did recommend brake fluid service and I had that done, They gave me a list of things to get done in the future. to talk to. They did recommend brake fluid service and I had that done, They gave me a list of things to get done in the future. More

I came in without an appointment (oil change/tire rotation) and Sam took great care of me. Saved me some precious time, as I was in the area and it was convenient for me. Thanks! rotation) and Sam took great care of me. Saved me some precious time, as I was in the area and it was convenient for me. Thanks! More

It took 5 calls to even get someone to schedule an appointment. One time I left a message for them to call me. Waited 2 days, no call. Service agent, Joe, scolded me for work that has not been done appointment. One time I left a message for them to call me. Waited 2 days, no call. Service agent, Joe, scolded me for work that has not been done there, told him my husband takes care of that maybe it was done somewhere else but he continued by saying “not much point to an oil change if you haven’t changed the transmission fluid”! But the most irritating thing was when I arrived I told him my tire inflation light came on and I wondered if they use 100% nitrogen. (Because if they didn’t, my next stop down the road was at Costco where they do). He replied “that is snake oil!” I replied that I don’t pay anything for it and the science certainly supports it”. He went on to argue with me and obviously knew nothing about it! Then I went to sit at a table in the waiting area. Just a little ways, maybe 15 feet, away from me there were at least 12 unmasked men (employees of the dealership) just standing around talking, laughing, snacking, drinking soda and energy drinks. Apparently no work to do? There were a couple people further into the showroom at work at their desks. Several times these unmasked talking men walked by right next to me (they could have walked further around). I finally said “please put on your mask if you are going to walk and talk right near me”. One of the men, whose mask was on his chin only, turned to the other with no mask in sight, and said very sarcastically “you better put on a mask, she doesn’t like it!” This is at the height of the Omicron surge! It was all very rude and very stressful! I won’t be going back there. I have been going to this service center for years. More

The service was done properly and efficiently. I was expecting a 90-120 minute wait as it was explained to me (which is reasonable on a Saturday in my opinion) and my car was ready in just over an hour. expecting a 90-120 minute wait as it was explained to me (which is reasonable on a Saturday in my opinion) and my car was ready in just over an hour. More

Changed my Low Beams and somehow damaged my stereo that no longer works. Left several messages and getting no response. no longer works. Left several messages and getting no response. More

Service person was helpful and knowledgeable of my problem. Offered check ups on other services and made me aware of issues for my review. problem. Offered check ups on other services and made me aware of issues for my review. More

The Honda reps explain service that needs to be done and work hard to get your car in and out. work hard to get your car in and out. More