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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,069 Reviews
Call Service Center (262) 891-6449

3,069 Reviews of Honda of Kenosha - Service Center

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February 02, 2022

Good customer service very patient and friendly and nice I love Honda in Kenosha they always take good care of me More

by louulouu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 01, 2022

The service writer clearly understood my battery pole issue, and clearly provide the solution to me. The service technician took care of the problem to my complete satisfaction. More

by popsicklesmba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

January 31, 2022

I Wanted an oil change and they changed the oil and rotated tires without telling me. It cost me about twice what the oil change with a coupon should have cost More

by mboatwright
Recommend Dealer
Yes
Employees Worked With
Don’t Know
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Jan 31, 2022 -

Honda of Kenosha responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us directly at your convenience.

January 31, 2022

Nice people that got me in and out fast. Made suggestions about future items but didnt hard sell me. More

by pplamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

January 30, 2022

My battery is working fine. My tire that was low on air was taken off the rim cleaned and resealed, put back on. Seems fine so far. Thanks Sheila Vassallo More

by Svassallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2022 -

Honda of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 29, 2022

Always friendly! Joe is great to work with when I come to get service and if I call and have questions. More

by kennyhmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2022 -

Honda of Kenosha responded

It's great to hear that Joe and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

January 29, 2022

Friendly, Knowledgeable. Explained what work needed to be done. Efficient. Courteous. Showroom and service area clean. More

by bamkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 29, 2022

Oil change and clean car but paint protector reapply may have been missed as I got a postcard a week after More

by DAVID.HAMILTON
Recommend Dealer
Yes
Employees Worked With
Anonymous
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January 28, 2022

Did not listen to me about a service check. Subsequently my car died when it was 4 degrees outside. I had to demand they do the service check I asked for. Got a run around. I had to hand them a service bull More

by audi914
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Honda of Kenosha responded

We have gone under the assumption that the software update was completed at the time of the PDI process ( pre delivery inspection) by the selling dealer as this is what was reported to American Honda and shows completed with American Honda under your service records with them. As I was aware of your vehicle returning just shortly after service had been completed here, I became directly involved with this and the technician. I asked him to confirm if that in fact the software update had been completed by your prior dealer whom sold you the vehicle. Upon doing so we found the software id was in fact not the correct id for the software. At that point we corrected the software and verified that the installation of said software was properly installed into the system. since then I have reached out to you via your personal email with no response. I hope to hear from you soon to resolve any furhter issues.

Jan 28, 2022 -

audi914 responded

You are not owning the fact that service was not done as requested three weeks ago. My request to check the system draw on the battery was ignored, which led to me having a dead battery in 4 degree weather. I then brought it back, showed you the TSB and assertively said I wanted it checked - which was originally blown off. I received your email, responded politely, and filled out this as requested by Honda. Your last email asked how you could make it right. I advocated for myself, and hopefully it is finished now. I am not looking for any freebies other than your service department listening to their customers, especially women, when they first bring service problems to your attention.

January 27, 2022

They were prompt and very helpful with our issue. Will definitely take the car back to them if another issues arises. More

by cdbelt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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