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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,035 Reviews

3,035 Reviews of Honda of Kenosha - Service Center

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October 01, 2021

Fast and efficient and courteous, great operation, well done. Everyone new there jobs and did it well More

by larryduggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz, Marc Bardi, JEREMIAH ROSE
Oct 03, 2021 -

Honda of Kenosha responded

Thank you, Larry, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2021

Pleasant service reps always tell you what routine service should be done and give you accurate wait time and cost estimates. Very clean showroom and waiting areas. More

by pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2021

Only issue is every time I go want to have all fluids changed even though express when last time were done and I have them done every 30000 miles elsewhere do to the cost charged here same with the cabin More

by davecibrario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Honda of Kenosha responded

Thank you, Dave, for sharing your thoughts about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

September 30, 2021

I only went here because they had fixed it last year. When I got there they had no record of last year’s service because they put it on my husband’s vehicle record. Really? I have the Honda extended war More

by Stephlicht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JEREMIAH ROSE
Oct 17, 2021 -

Honda of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Thank you for your review!

September 30, 2021

The dealer does good work and is dependable. Not sure if it is pricey (I have no basis for comparison) but maybe so.... More

by Douglas.Carpenter.79
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Honda of Kenosha responded

Thank you for your review, Douglas. We appreciate your business and our team looks forward to serving you again soon!

September 30, 2021

Rodney was an excellent service advisor - this was my first time at Honda Kenosha service - he patiently explained the recommended services and cost. My 6K service was done while I waited and took a litt More

by ginsbergh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Honda of Kenosha responded

Thank you for your very kind review. Rodney and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

September 29, 2021

Very efficient service. I didn’t have to wait long and service tech was great More

by ttrankle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2021

This is my first time getting the auto butler done and I regret it. The car doesn't even look clean and I see scratches on my headlights and the plastic trim. Why offer a service for something you can't do? More

by melissa53143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Honda of Kenosha responded

We're sorry to hear about your experience, Melissa, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your last name so that we can check our system and review your appointment? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 28, 2021

I received fast and great customer service when I sign in my vehicle. My vehicle was ready for pick up before excepted time. Will return and I highly recommend Honda service Dept for anyone looking for servi More

by lelopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

September 27, 2021

Excellent customer service throughout the entire process. Joe Valente is an excellent service advisor. The technical staff is prompt and professional More

by JDYNKOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Honda of Kenosha responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this fantastic five-star review with Joe and our team.

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