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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,035 Reviews

3,035 Reviews of Honda of Kenosha - Service Center

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September 27, 2021

Rodney had been very helpful I, would give him top rating,but not impressed with service tech. Had the van back less then 5 hours and transmission was cracked. DID THEY NOT CHECK IT FOR LEAKS?!?! More

by Marybethmec
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Honda of Kenosha responded

Thank you for taking the time to leave us a review. We're sorry to hear about your car troubles. Please reach out to us at your convenience, Marybeth. We'd like the opportunity to get things turned around.

September 27, 2021

Sam was very helpful, professional and efficient. Help greatly with the repair cost. I will definitely use the service again. More

by Lara9715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Honda of Kenosha responded

Lara, Sam and our team are very happy to hear to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 27, 2021

Everything went as expected, oil change was done timely and no issues. Service advisor was helpful. More

by degoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz
Sep 28, 2021 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

September 27, 2021

I thought paying nearly $900 for a 60,000 service for our Honda CRV was way overpriced. The service department was honest and knowledgeable and kept me updated on the services proposed…but still $900??? More

by T-Bone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Honda of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

September 24, 2021

Great customer service. Don't see this much anymore. Friendly folks and quick to get in. More

by DEBBIESPA4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Honda of Kenosha responded

Thank you, Debbie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 23, 2021

I had a wonderful experience. Rodney was super helpful and got my car in for my auto butler application when i had scheduled it wrong online. Especially when he found out how far ive driven that day. He More

by a_vang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Honda of Kenosha responded

It's great to hear that Rodney was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

September 23, 2021

Nice , friendly and pleasant experience I will Nice , friendly and pleasant experience I will definitely come back here for service or anything else I’d need More

by seryogak57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. Joe and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2021

Not amazing, unable to estimate the time a common recall repair would take with any accuracy. Poor communication. Slimy feeling sales tactic of providing an unsolicited trade in offer when picking up my veh More

by Unknown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Dressen
Oct 10, 2021 -

Honda of Kenosha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 22, 2021

Very nice staff and they were all very helpful. They seem like they like their job. More

by samanthaatkielski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Honda of Kenosha responded

We appreciate your business, Samantha. Thank you for taking the time to share your feedback with us. Our team looks forward to serving you again soon.

September 21, 2021

I was rested with respect & service was done sooner than expected. Waiting area clean & tidy. More

by thebushies1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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