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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,036 Reviews

3,036 Reviews of Honda of Kenosha - Service Center

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August 23, 2021

great job! service department was professional in every way. I would recommend others to this service department for everything. I also liked that my car got a car wash. More

by cschwaiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Honda of Kenosha responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Kenosha. We look forward to having you as one of our valued customers for many more years to come!

August 21, 2021

It's a good dealership. The service is good and dependable. I appreciate the car wash and the print out of services done and the multi point check and results. All in all everything was satisfacto More

by jmhmagss4@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEREMIAH ROSE
Aug 22, 2021 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 21, 2021

Unsatisfied with your customer service. Very unprofessional. Emailed by car was ready when to the desk waited 10 minutes while the guy was doing something not real sure what he was doing. I w More

by birish.52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Waddell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Honda of Kenosha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 20, 2021

Had a great experience workers had great customer service. I really appreciated how the original guy who was helping me informed me that someone else would be assisting me before he left. More

by drose1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2021

Staff was welcoming and friendly. I did not have to wait to be checked in and my service needs were attended to in a timely manner. More

by Amy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2021

Great service, easy to get to, service advisors really know their stuff. I was quoted a price what my service would be and they were only off by about two dollars. I know the work will always be done on t More

by pamelamccallum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha, Pamela.

August 17, 2021

I have commented more than once about the way the day went concerning the sale of and purchase of our Honda cars. I would also like to state now that I have had the new car for a week or so, that. I’m More

by gallagher5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

August 17, 2021

Excellent thorough service completed at cost and time quoted. Documented work to be considered in the future with no pressure to complete now. Will continue using for future service work. More

by david.frost81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Honda of Kenosha responded

Thank you for your very kind review, David. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

August 16, 2021

Had an ad for a $33 oil change. In the add it says everything that included. Got to the service area. 15% charge for tax and “shop supplies”. Now the sales tax there is 5%. So 10% for what? Towels? $3 More

by Brian H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Ruiz
Sep 02, 2021 -

Honda of Kenosha responded

Brian, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 16, 2021

Technicians break parts for your vehicle while in service and expect you to pay for damages caused by them. Took my brand new vehicle for an oil change and tire rotation. And they told me somebody who touche More

by Adzuany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JEREMIAH ROSE
Sep 03, 2021 -

Honda of Kenosha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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