Honda of Kenosha - Service Center

I always deal with Joe When I bring my car in. He’s is always extremely friendly and listens to my needs regarding my vehicle and always gives me a fair price on my serviced vehicle. always extremely friendly and listens to my needs regarding my vehicle and always gives me a fair price on my serviced vehicle. More

Great service…Rodney Porter was able to make arrangements to get me in right away to fix my car issue!! He was able to look into clarifying the vehicle’s warranty & verify it’s coverage. to get me in right away to fix my car issue!! He was able to look into clarifying the vehicle’s warranty & verify it’s coverage. More

Was very happy with both the communication and the service when I took my 2012 Civic in recently. The assessment was really comprehensive, but gave me a good overview of the condition of my vehicle.. service when I took my 2012 Civic in recently. The assessment was really comprehensive, but gave me a good overview of the condition of my vehicle... More

My agent was great. He answered all the questions I had, he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. More

The service department is quite good. I always try to deal with Joe Valente. He does a great job for me whenever I get him. deal with Joe Valente. He does a great job for me whenever I get him. More

Overall not amazing communication. It's left a lot on the customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in fact be a problem when the time came to come through on it. It's also telling overhearing some other conversations between service staff and customers, on more than one occasion it seems like the service staff was being deliberately obtuse to 'get back' at another department that had pointed the customer to the service desk for a solution. In the end though that just leaves an unhappy customer. Overall they're probably no different from any other dealership's service department but let's be honest, that's not a high bar. More

Sam was my tech support person. His service and knowledge of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly, on time, and below estimate. More

Very fair, fast and accurate. I will be a repeat customer. Rodney was exceptional and very good at explaining everything to me. A very good experience customer. Rodney was exceptional and very good at explaining everything to me. A very good experience More

Maintained great communication throughout the repair process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talke process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talked to me. More

Routine oil change and tire rotation service provided on time and budget thoroughly inspected vehicle for any safety or recall issues advisor did excellent job keeping me informed of status and vehicle con time and budget thoroughly inspected vehicle for any safety or recall issues advisor did excellent job keeping me informed of status and vehicle condition More