Honda of Kenosha - Service Center

One day after my new Pilot was purchased I noticed a gritty film on the paint surface over the entire vehicle. I contacted Jim Spink who in turn contacted Joe Valente in the Service Department. I rece gritty film on the paint surface over the entire vehicle. I contacted Jim Spink who in turn contacted Joe Valente in the Service Department. I received a call from Joe the same day to set up an appointment. When I arrived at the dealer, Joe confirmed the condition of the vehicle and had a loaner car ready for me. Six hours later following a Clay Bar process, Joe called to advise that the Pilot was ready for me to pick up. While I believe that the paint surface condition of the vehicle should have been checked prior to delivery, the decisions and actions carried out on the part of Jim and Joe are commendable and were done with very little delay. Honda of Kenosha is lucky to have both of these individuals on hand and I will not hesitate to let others know what was done for me. I remain extremely grateful. More

Very good service and very polite employees. They provided a ride home so there was not a wasted day waiting for the repairs. Highly recommend provided a ride home so there was not a wasted day waiting for the repairs. Highly recommend More

At HOK, they do a thorough inspection no matter if it's for routine maintenance or unexpected visit. The staff is friendly & the facility is clean and welcoming. for routine maintenance or unexpected visit. The staff is friendly & the facility is clean and welcoming. More

Service was great recall was to take 1 -1/2 hours i think it only took 1/2 hour washed my car looked great very pleased with the service it only took 1/2 hour washed my car looked great very pleased with the service More

Service was excellent. Easy check in. A complete explanation of work performed and suggested service. All my questions were answered. Friendly staff and very clean. explanation of work performed and suggested service. All my questions were answered. Friendly staff and very clean. More

The service is exceptional. Joe, the Service Advisor was able to accommodate me because I got my appointment dates mixed up. I live across the border but I will always drive to Kenosha for my service needs. able to accommodate me because I got my appointment dates mixed up. I live across the border but I will always drive to Kenosha for my service needs. More

Very courteous both while booking the appointment, during drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance More

A stressful tire problem taken care of promptly and honestly. honestly. More

This was a recall. Everything was good. Thank you very much much More

Worked very hard to get us out in a hurry More