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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,087 Reviews

3,087 Reviews of Honda of Kenosha - Service Center

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June 07, 2021

Told 1 hour and 15 for service and took almost 3 hours instead as they told me the wrong time. Staff is very nice though. More

by JT_Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valente
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz
Jun 25, 2021 -

Honda of Kenosha responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 07, 2021

As always, outstanding job by the Honda Service Team!! From the front end of Rodney and Joe, to the folks who did the hands-on work and even giving my CR-V a wash!! Bravo to All and Much Thanks!! Since More

by Lsnider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Lance, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rodney and Joe met your service expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2021

How do you service a airbag recall and leave the vehicle with a SRS warning light? My air bags are non functioning now and you don't even stand behind your recall work. I can pay a $139 diagnostic fee so More

by can2kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Honda of Kenosha responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 07, 2021

Excellent workers and service department. I was in and out with oil change and auto butler in less than 2 and a half hours. They never disappoint. More

by chillipepper039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 07, 2021

Efficient and friendly service! Appreciate that my car was done quickly and that I didn’t have to wait when I arrived. Everyone was helpful! More

by nursewizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

June 05, 2021

This location is pretty good. Getting an appointment, receiving vehicle, communication, explaining things, work quality has been good. Service Department Marc AND Joe are always excellent. Labor costs ar More

by julioroman17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Bardi
Jun 05, 2021 -

Honda of Kenosha responded

It's great to hear that Joe and Marc have provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!

June 03, 2021

Good service, my truck works better after that the job was done, except that the mechanic left a towel with a strong smell of gasoline on the back part of the truck, other than that great job. Thanks More

by JAVISINO1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Rodney and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 03, 2021

My experience was very positive. I was greeted as soon as I arrived. The service manager reviewed my file and explained what needed to be done and it was completed in a timely fashion. More

by JACKVC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

June 03, 2021

Marc was very nice and my car was done really quick! I worked with a different service writer before and he was very rude to me, probably because I’m a young woman, but I’m glad this visit was much better More

by hayleystphns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bardi
Jun 03, 2021 -

Honda of Kenosha responded

Thank you for sharing your thoughts about your great experience with Marc here Honda of Kenosha. We appreciate your business and hope to see you again soon, Hayley.

June 03, 2021

Joe was very efficient. He met me at the time I shut off the vehicle and promptly determined what all was required for this visit. Joe knew I was waiting and was able to get me out in half the time I was o More

by JMB
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, so we're pleased to hear that Joe was able to meet your vehicle needs in a timely manner. We will share your comments with him, and we look forward to working with you again!

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