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Honda of Kenosha - Service Center

Bristol, WI

4.6
2,551 Reviews
Call Service Center (262) 891-6449

2,551 Reviews of Honda of Kenosha - Service Center

Sort by
August 31, 2023

Sam, was very helpful. He explained how the process works and then talked to me about what the inspection discovered We decided on the immediate items and developed a More

by rak14612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Sam was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
August 31, 2023

Sam was very professional and was straight forward about what was needed to complete my objectives for the Honda Fit. More

by jer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Sam was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
August 31, 2023

I was told that my car needed $2400 dollars worth of fixing. I took my car to my mechanic and showed me the parts that Hondas said need “immediate repair”, they did not need to be repaired. More

by AN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
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Sep 04, 2023 -

Honda of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
August 31, 2023

They forgot to put screws in bottom shield of my car. Then I had to drive from waukesha to fix that. More

by chintan211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 04, 2023 -

Honda of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
August 31, 2023

Great! Open to what would happen if statements! He was informative and gave me a good response. More

by sjstrenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Honda of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

Helpful
August 31, 2023

I see a lot of people sitting for long periods of time. It was a clean and acomodating More

by sandygiesfeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Spink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Honda of Kenosha responded

Sandy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
August 30, 2023

Every time I go to Honda of Kenosha, I receive the best service. Everything I am looking for in a car dealer! More

by sherry91601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Sherry, for choosing Honda of Kenosha!

Helpful
August 30, 2023

Great service friendly workers explajn everything and anything you ask about your car and any doubts you may have More

by lardon1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH ROSE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
August 30, 2023

While the people are friendly and helpful, the dealership and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept an More

by Matt S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2023 -

Honda of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Matt, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
August 30, 2023

Very professional. Kevin was prompt in taking care of me and did not pressure me into service I was not ready to do at that time. He made suggestions for what I might w More

by ljrubolino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Zatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Honda of Kenosha responded

It's great to hear that Kevin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!

Helpful
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