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Honda of Lisle

Lisle, IL

Overview
Employees
Reviews
Vehicles
4.8
4,906 Reviews
Honda of Lisle has the Honda car, truck or SUV you have been searching for at a price you can afford. With a friendly and helpful sales staff, highly skilled mechanics and multiple automotive certifications, Honda of Lisle is the Chicago area's most respected Honda dealer. Our mission is to make every customer a customer for life by consistently providing world-class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new Honda and used car dealership in Lisle, IL. Visit us today and take a test drive in your dream Honda.
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4475 Lincoln Ave

Lisle, IL

60532

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Showing 4,906 reviews

April 21, 2024

I always dread car shopping, but Arash at Honda of Lisle made the experience so great! He was friendly, personable, knowledgeable, straightforward, and efficient. He helped me quickly get a deal I was comfo More

by lmhayden1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Arash Fahandezh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2024

Owen worked very hard to find me a car that would fit my needs. I really wanted a hybrid car but refused to buy one without a spare tire. More

by debbytreadwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Ragatz
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April 20, 2024

My wife and I bought a Certified Preowned Civic from Honda of Lisle. We test drove the car and asked many questions about the condition of the car. We asked if the car had been damaged or had any bodywo More

by RGCG New Lenox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Debby Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Saltos
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Honda of Lisle responded

I am sorry to hear that you or any of our customers have had an unhappy experience with their vehicle or experience from Honda of Lisle. Over the last 60 years, we have taken great pride in selling and servicing vehicles throughout our community. It is alarming to me when any customer has a complaint, especially when it concerns an accusation of fraud. I can assure you that we will investigate the allegations that you submitted to the BBB. Initially, I reviewed your complaint and asked our team to retrieve manual copies of the transaction from 2018. This may take a few days as we keep older documents off-site at a secure document storage location. I do want to take a moment and point out a few items from the documents you sent to BBB and the ones that I was able to review and submit today. 1. As you stated, the initial Carfax that you were given in April of 2018 does not show any damage or accidents reported. I wanted to point out that Carfax is a third-party company that gets its information from many data points. Carfax added the “Damage Reported: very minor damage” with a date of 11/15/2016 sometime after the date of your 4/24/2018 Carfax report. We have no control over when Carfax reports data to their vehicle reports. 2. Originally, we sold the 2015 Honda Civic in February 2015 as a new car. We re-acquired the vehicle from another party three years later and listed it for sale in February 2018. At that time there was also documented damage or accident on the Carfax. We will look through our information, but it appears that the previous vehicle owner had a repair done on the vehicle. We will look through our records to see if the work was done by us, but at this time there is not record in our digital records. Carfax reported that incident as “very minor damage”. Thank you, Steve Camp General Manager Chicagoland Automotive Group Honda of Lisle

Apr 23, 2024 -

RGCG New Lenox responded

Steve, Let me respond to your points. 1) The CarFax that your dealership handed us shows no damage. I still have that report. Your employees made statements that there was no damage. The damage happen on 11/15/2016 and it does not take 17 months to update. We are to believe the damage magically appeared at this point? 2) Your sales people told us the car had been returned from a lease. Now all of a sudden you "re-acquired" the car. You said there was documented damage at that time. We asked specific questions regarding condition and body work. Why weren't those questions answered honestly? 3) I really don't care about the severity of the damage. The point is when a buyer askes specific condition questions why is it acceptable to not be truthful or provide an accurate CarFax report? Buyers make decisions based on information they are told and documents that are presented. 4) I looked up the Kelly Blue Book value of the car before we traded it. The condition fell into the Excellent range which valued at about $12K. You did not see the condition at trade in. The car was ceramic coated and the front clip had paint protection film so it didn't even have any rock chips. The interior was equally in great condition. I would be happy to provide pictures of the car. The value was lowered because of the hidden body damage and paint work. The real condition of the car should have been disclosed, along with a valid CarFax report, so we could have made the decision to purchase the damaged car or look for a different one. You can call it what you want. Whether it be fraud or material concealment, I am out $2K because of statements that the sales staff made and the CarFax that your dealership provided at the time of sale to justify the price we were being asked to pay.

Helpful 6
April 20, 2024

Friendly, efficient, understand the customer’s wants and needs. Overall great service! I’ve been a satisfied customer for 15 years. More

by Ted Ehret
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mona Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkolas Seilheimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham Guzman, Francisca Garcia, Eddy Gallo,
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April 19, 2024

Visited Lisle Honda a week ago, was approached by sales person who respected my comment about just browsing but gave me his card.Stopped back on 17th of April with questions and decided to purchase Passpor More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Labor Sheikh
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Apr 21, 2024 -

Honda of Lisle responded

Hi Tom, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Helpful
April 19, 2024

Arash demonstrated the features of the car very well. The financing went very well. The dealership staff were courteous. Very good experience. More

by Osborne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arash Fahandezh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Osborne responded

Very good experience!

Helpful
April 19, 2024

Was able to browse the showroom at my first visit without excessive intervention from sales. When I went back on the 17th to relock at showroom vehicles I had all my question answered... Resulting in my purc More

by Tom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kabir Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham Guzman.....financial office
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Apr 21, 2024 -

Honda of Lisle responded

Hi Tom, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Helpful
April 18, 2024

We were able to work with Kabir Sheikh to purchase my new CRV. He was very professional, knowledgeable and explained all the new features on the vehicle. A lot has changed since the purchase of my 2013 CRV. More

by cherikirk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kabir Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Honda of Lisle responded

Hi Cherikirk, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Helpful
April 17, 2024

Glad to have had the opportunity to come sit down with Kabir. Professional and respectful throughout the entire process. Kudos to Honda Superstore of Lisle for having such a well rounded professional work More

by Zach Farris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kabir Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Honda of Lisle responded

Hi Zach Farris, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Helpful
April 16, 2024

I worked with Dan D’Andrea, and he was professional and courteous. I also worked with Amin who explained everything about the purchase in detail. The dealership was able to work with me to get exactly what More

by Peaches0565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan D’Andrea
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Apr 21, 2024 -

Honda of Lisle responded

Hi Peaches0565, thank you for taking the time to leave a review for us at Honda Superstore Of Lisle. We're happy we could meet your expectations!

Helpful
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