Honda of Staten Island

I went in looking for a Honda Insight, the place was empty and all the sales guys were all just hanging out and no one came to me for about 10 min. So Joe came and asked me if I needed help and I told h empty and all the sales guys were all just hanging out and no one came to me for about 10 min. So Joe came and asked me if I needed help and I told him what I was looking for. Joe told me that not to worry that i would be getting my new car later on in the week. well that didnt happen, I had to wait for a test drive and he lied to me everyday for a week, everytime he called me he had a different excuse as to why I wasnt picking up my car that day. He even went as far as telling me to change my insurance to my new car which I did and just to find out that I couldnt pick up my car on the day he said. so I told him to cancel the deal and I called the manager to let him know what was going on and he wouldnt return my calls. what a waste of my time, I will never ever go there again and I will tell all my friends not to waste their time there, go somewhere else. BTW I went to ford and got me a brand new car! A/H More

So happy I didn't buy my Honda here!!! Unbelievably So happy I didn't buy my Honda here!!! Unbelievably rude salesperson who did not introduce himself, did not ask my name, spoke to me like I was an i So happy I didn't buy my Honda here!!! Unbelievably rude salesperson who did not introduce himself, did not ask my name, spoke to me like I was an idiot and made me feel like it was an effort for him to even speak to me. I left the showroom, drove to Brooklyn and purchased my brand new Honda CR-V at Plaza Honda that day!!! What a different experience I had there-it was fantastic!!! My salesman was amazing, the sales manager was amazing and the finance guy was amazing!!! I would never even set foot in Staten Island Honda again. More

From the minute we walked into the Staten Island Honda showroom our experience was excellent. Anthony Raucci was our salesman and he is just the best. He's knowledgeable, pleasant and made our experienc showroom our experience was excellent. Anthony Raucci was our salesman and he is just the best. He's knowledgeable, pleasant and made our experience buying our new Honda CRV painless. We had gone to Bay Ridge Honda and the salesman played games over price and that's why we didn't buy from the dealer near us. Anthony found the exact car we wanted and took care of everything. He was better than GREAT and we will recommend anyone looking for a Honda to go to him at SI Honda. THANK YOU ANTHONY! More

Alex was an excellent salesperson. He was very efficient and knowledgeable. He is an asset to the company. He knew all about the car, warranty and everything else involved in the sale. He knew how to sell t and knowledgeable. He is an asset to the company. He knew all about the car, warranty and everything else involved in the sale. He knew how to sell the car without putting any pressure on us. He explained everything about the car in details and even repeated things when it was not understood. I recommend him and the dealership highly. Please let Alex know how we felt about our experience buying a Honda. Yours truly, Joe & Joan Fortunato More

I am very happy with the car I leased. Frank was a great salesman. He was very helpful. Before we went over any paperwork he talked to me about all my options. When I did sign the paperwork their was no hid salesman. He was very helpful. Before we went over any paperwork he talked to me about all my options. When I did sign the paperwork their was no hidden fees it was everything we talked about. More

steyyyyyyyy awayyyyyyyy they f****** stole 5000$ from me this is what happend i went to NJ to buy the car and they give me $31,000 for the car so what happend one of my friends told me that he know some one this is what happend i went to NJ to buy the car and they give me $31,000 for the car so what happend one of my friends told me that he know some one at staten island delaer so i went there and they told me that they gona sell the car to me for $30,000 so i be alive him so what ever we did it all what ever we spoust to do i give them $5,000 downpayment cas hand i got my car after 3 weeks and when i receive my first bill i see on my bill that i start paying from $30,000 were are $5,000 that i give tham for downpayment wtf is wrong with this ppl sooo this is for ppl that they want to go there before you lose read!!! More

No return phone calls, LIED ABOUT PROMOTIONS for leases , Does not keep accurate paperwork, Writes on invoice same info as pre printed charges so you are charged double!! Does not keep accurate paperwork, Writes on invoice same info as pre printed charges so you are charged double!! More

I would def not recommend this dealership. The service and attitude was terrible. They do not want to work with you at all. I left there and went to Bay ridge honda and what a difference. I would never wa and attitude was terrible. They do not want to work with you at all. I left there and went to Bay ridge honda and what a difference. I would never walk into this dealership again. I am suprised they are still in business. More

I had the worst experience in purchasing a vehicle from this dealership...stay away...buyer beware. I went in a long time ago to purchase a new vehicle and I even had a direct referral to the manager of th this dealership...stay away...buyer beware. I went in a long time ago to purchase a new vehicle and I even had a direct referral to the manager of the dealership. The initial sale was a great experience, good sales person, answered questions, and got a good price but it went down hill after that. The finance manager made sure that he made up for the initial low cost of the vehicle and indicated that I would have to purchase certain extended warranties, window etching, etc. in order to get the price quoted. It was like a bait and switch. I left paying more that what the car was worth and was unhappy with the experience that a year later I traded in the honda for a Jeep. I also found out that the cost of $2000 to pay for the window etching was $50 elsewhere or free if you go to your local police station. I spoke to other people who have had dealings with this dealership and they all have had bad experiences. And to prove it, I went to other Honda dealerships, specifically in New Jersey, and had great experiences. More

I want to praise Anthony Raucci for his competent and thoroughly professional way he handled my wife and I as we shopped to lease a 2012 pilot. Although we had a fairly clear idea of what we wanted, his thoroughly professional way he handled my wife and I as we shopped to lease a 2012 pilot. Although we had a fairly clear idea of what we wanted, his demeanor, attitude and his social skills in addressing our issues, both in the type of car we we interested in, and the availability of lease financing options, were simply unparalleled. In fact, there has been only one other sales person who has also received the highest praise from us, and regrettably, we could not do business with that person because he works for a manufacturer's dealership that does not offer a comparable vehicle like the pilot in their lineup. But in Mr. Raucci,we found a person who rivals that sales person on every level. And make no mistake about it, appreciation in the form of taking the time to write this is not a small thing on our part. It was simply an absolute pleasure to do business with Mr. Raucci and we look forward to future business with him should we continue with the Honda line. This is our first Honda and it was not easy to switch brands after twenty years. Every sales person should take a page out of Mr. Raucci's playbook of customer relations. Allowing a customer to ruminate and ponder without high pressure tactics does work, especially for serious customers like we were. Identifying serious customers is an art and comes from skilled experience. So again, hats off to Mr. Raucci, who accommodated our schedule to get us into our pilot as soon as possible. More