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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,338 Reviews

3,338 Reviews of Honda of Valley Stream - Service Center

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September 10, 2025

Compared to the other local dealership, Honda Valley Stream is better. However, their automated customer service assistant is horrible. I usually have to wait a minimum of 2 hours every time I got my ca More

by jaylordj0427
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Honda of Valley Stream responded

Thank you jaylordj0427. At Honda of Valley Stream we may not be the cheapest but we offer the most value. Our automated customer service has much improved. Please give us feedback at your next service visit.

September 09, 2025

Recall turned into service area finding $3,500+ in repairs that my usual mechanic said 1 was probably caused by the recall, 2 were already done on the car, the remaining issues were fixed for 1/4 the More

by TheCraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Based off our screen name, we are unable to locate you in our systems. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 09, 2025

Marcel is very good with the customer and trustworthy, always has a smile i love the service More

by DROSS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s friendly and reliable service continues to make a great impression. Please don’t hesitate to reach out if you need anything.

September 09, 2025

All I can say is that Clara Torres is the best. She is always there when you need someone who really knows about car maintenance. Thank you, Clara. More

by HERBERTH.ROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re so glad Clara’s knowledge and reliable support continue to make a difference during your visits. Please don’t hesitate to reach out if you need anything.

September 09, 2025

Amrin is very polite and prompt. Although, she did not work on getting us any discounts or even weather mats. However, Kamrul the Bengali gentlemen welcomed us and was very warm in h More

by ISQADAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Peña
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We’re glad to hear Amrin’s professionalism and Kamrul’s warm welcome made a positive impression during your visit. Please don’t hesitate to reach out if you need anything in the future.

September 08, 2025

Mark was very nice. Answered my questions and communicated well. I would like to work with him the next time I have to bring my car in for service. More

by VOYAGER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We’re happy to hear Mark’s communication and support made your visit a positive one. Please don’t hesitate to reach out if you need anything in the future.

September 08, 2025

Very good service on my Honda, I was informed went was ready by my phone and that was good. More

by simmons114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad the service went smoothly and that the communication kept you updated along the way. Please don’t hesitate to reach out if you need anything.

September 08, 2025

Service was friendly. 3 hour wait for an oil change on new car—too long More

by reknecht68
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 05, 2025

Great service with minimum wait time. Nice space, and I was able to do my work while waiting. Marcel's service is excellent, and he is always approachable More

by TIMDAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s support and the comfortable environment made your visit smooth and convenient. Please don’t hesitate to reach out if you need anything.

September 03, 2025

This is a nice and clean dealership and the customer service is top notch. And if they is a problem with your car they will do a full body scan of car and detect what ever issue that wrong with a car.Be More

by terrencecomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Calderone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Honda of Valley Stream responded

Hi Terrence, Thank you for taking the time to share your experience! We’re glad to know you appreciate the clean environment, thorough service process, and the little touches that make waiting more comfortable. Please don’t hesitate to reach out if you need anything in the future.