Honda of Valley Stream - Service Center

I made 2 appointments to replace a recalled part. The first appointment (in October) was cancelled a day before because they “didn’t have the part available” at that time. I was told to try again in The first appointment (in October) was cancelled a day before because they “didn’t have the part available” at that time. I was told to try again in January, which I did. I called before my appointment to confirm they had the part and they confirmed that they did. Once I show up for my appointment, an employee informs me that they don’t have the part and they’re not sure when it’ll be delivered. I raised this issue to the manager, who somehow found the part approximately 45 minutes after my appointment time. It’s clear that there’s a lack of consideration for people’s time. I wouldn’t recommend this location. More

wonderful , customer service is spectacular and the service advisor was the sweetest and most helpful service advisor was the sweetest and most helpful More

Kevan was great and answered all of my questions. The issue at hand is that I was not notified in person/text/paperwork that I needed to look into my brake fluid which was very dirty and needed to be The issue at hand is that I was not notified in person/text/paperwork that I needed to look into my brake fluid which was very dirty and needed to be handled asap. Now I had to make another appointment and lose a day of my free time to come back and deal with this. Other times the service center would tell me these things while I am waiting on my car but this time I got nothing More

Very courteous and excellent service. Car was taken at time of appointment and picked up at promised time Car was taken at time of appointment and picked up at promised time More

Mr. Marcel was an excellent service representative. He's always a true professional; always courteous & respectful. I enjoy returning to this service department because of how I'm treated by Mr. Marcel. always a true professional; always courteous & respectful. I enjoy returning to this service department because of how I'm treated by Mr. Marcel. More

I'm very pleased with the service provided by Mr. Alex Marcel. His service is always, respectful, courteous & knowledgeable. Alex Marcel. His service is always, respectful, courteous & knowledgeable. More

Pleased with the service. Car was ready when estimated. Shuttle service was provided home and driver was execellent. Car was ready when estimated. Shuttle service was provided home and driver was execellent. More

Job well done. Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 More

The lady that checked me in was nice however she told me when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 h when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 hours I got a text stating my car was ready for pickup. I sat there waiting for a half hour for her to come and get me because that is the protocol. After 30 minutes of waiting I got up and went to the front desk and asked if my car is ready and they told me yes. This was truly displeasing after already waiting for such a long time for my car to be finished. More

The young lady was very professional and knowledgeable about the services I needed, and even assisted on a project with the car that you don't generally do about the services I needed, and even assisted on a project with the car that you don't generally do More